Dakota Goff

Experience

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  SalesHEAD Services

  Feb 2015 - Aug 2015

  Web Designer

  Responsible for the overall design of the company website.Helped troubleshoot general system problems; such as printer, and network problems.Managed the PHP files and database for the site.Designed packets used in the company’s teaching program.

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  Netceed US

  Nov 2016 - Nov 2017

  Configuration Technician

  Responsible for configuring various routers and switches.Configured various units; Adva, Adtran, Cisco (1941, 2951, 3925, ASR-1001), and Fortinet.Created scripts in Tera Term language to automatically configure units and log results.Communicated with customers to ensure that the correct configuration and firmware was placed onto units. Created refurbishment procedures that meet customers’ expectations. Troubleshot problems with various units from home routers to T1 units. Maintained and reported inventory for refurbishment account. Trained coworkers on configuration procedures. Show less

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  ComTech Network Solutions

  Nov 2017 - Mar 2019

  Network Administrator

  Act as point of escalation for network related issues.Configure and install; workstations, servers, firewalls, switches, routers, and other network equipmentCreate virtual domain controllers and terminal servers using Hyper-V.Create VPNs using windows and FortiGate equipment, as well as integrated DUO servers.Manage client’s active directory, as well as group policy.Create, configure, and manage Office 365 tenants.Install and configure cloud-based phone systems as well as trained clients to use them.Provide maintenance of servers and workstations; including replacing hardware.Setup new clients’ networks and consult on improving existing ones.Install Cisco and Aruba wireless access points. Show less

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  Tekdesk

  Mar 2019 - May 2022

  Systems Engineer III

  Handle escalation of service tickets for over 7,000 endpointsDeploy network infrastructureDeploy and manage backup/disaster recovery utilities (Replibit/Axcient)Install, configure, and troubleshoot VMware serversCreate and configure Windows servers for various rolesManage group policy for multiple clientsConfigure and troubleshoot various firewalls(Sophos, Sonicwall, and Cisco)Create documentation to train new staff in technical issues and company policiesMange onboarding and hardware replacement projectsAssess new client’s infrastructure to determine most efficient next steps Show less

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  Keyfactor

  May 2022 - now

  Cloud Engineer