Experience

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  Lamar university

  Aug 2007 - Aug 2009

  Student

  Served as Treasurer of the Financial Management Association and member of the Catholic Student Union.

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  Cardinal village

  May 2008 - May 2009

  Resident advisor

  Provided customer service to residents and parents of residents.Supervised students and maintained order within the Cardinal Village community.Coordinated events for the educational, social, and intellectual development of student/residents.

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  Edi park hagwon

  Jul 2010 - Oct 2011

  Instructor

  Taught children and adults speaking, reading, and writing. Gave lessons in free talking to adults. Developed good relationships with fellow coworkers and academy directors.

• 

  Sae-mal elementary school

  Mar 2012 - Mar 2013

  Instructor

  Taught children fundamentals of English. Developed and prepared activities to improve English speaking and reading skills. Prepared and executed lesson plans for children.

• 

  Touch of red

  Mar 2013 - May 2013

  Marketing manager

  Oversaw all marketing, advertising,and promotional activities for Touch of Red Salon. Updated blogs, newsletters, and social media content. Other responsibilities included day-to-day use of Google Adwords, Google Analytics, Facebook, Twitter, Pinterest, and Google+.Worked with fellow marketing specialists in Houston to mutually benefit from cross-promoting products and services.

• 

  St. vincent depaul thrift store

  May 2013 - Jul 2013

  Store associate

  Sold clothing, jewelry, antiques, books, and furniture. Processed cash, credit, and lay-away transactions with QuickBooks Point of Sale. Handled clothing vouchers distributed by the Archdiocese of Galveston Houston for those in need of assistance. Loaded furniture onto trucks and vans. Supervised volunteers of the Society of St. Vincent DePaul. Participated in end of the day exporting sales to excel spreadsheet and deposit cash counting.

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  Rescare

  Jul 2013 - Dec 2013

  Customer service representative

  First point of contact when clients begin their job search. Begin processes of Supplemental Nutrition Assistance Programs, Temporary Assistance for Needy Families, Child Care, Financial Aid, and other services provided by Workforce Solutions. Assists individuals in using resources such as computers, office equipment, Work in Texas website, and employment applications. Gives advice on resumes, cover letters, application completion, and computer resources. Multitasks between needy customers, facilitating clients, answering phones, and giving information of services provided. Exports wait-list data at the end of the day. Show less

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  Bakerripley

  Jan 2014 - Dec 2014

  Career counselor

  Effectively recruited qualified candidates for best possible job matches through www.workintexas.com. Gave orientations to SNAP, TANF, and Unemployment Insurance recipients to assure requirements are met. Conducted hiring events for employers of various industries within the Houston-Galveston Area Council. Helped promote services of Workforce Solutions at area hiring events. Supplied résumé assistance counsel to job seekers in need of career advise. Used The Workforce Information System of Texas(TWIST) to provide solutions to customers' needs. Show less

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  Bakerripley

  Jan 2016 - Nov 2019

  Workshop facilitator/service navigator

  Apply principles of exemplary leadership to coach members of Workforce Solutions Regional Team. Design and facilitates job search curriculum to adults and “When I Grow Up” curriculum to young adults. Present to community centers, colleges, schools and libraries within the 13 county Gulf Coast region. Assist with maintaining inventory for the Workforce Solutions’ Regional Team. Use creative and technical writing for blogging and making training manuals. Helped create and facilitated onboarding to Workforce Solutions’ career office new hires. College Navigator for Texas Workforce Commission's (TWC) Adult Education and Literacy (AEL) grant in the Houston-Galveston region. Delivered Labor Market Information (LMI) to Workforce Solutions staff and community college staff within the 13-county Gulf Coast region. Assisted in designing and editing Workforce Solutions training materials to assure job seekers meet their job search goals and develop employability skills. Analyzed and interpreted labor market data for job seekers, employers, and community colleges. Connected workforce services with community colleges and other community-based organizations. Show less

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  Houston-galveston area council

  Sept 2019 - Nov 2019

  Outreach coordinator

  • Established new relationships between government agencies• Created SharePoint sites that improved communication between departments• Utilized media and design expertise to consult with upper-management with Adobe products• Designed tracking mechanism to accurately measure student engagement in our efforts• Used lean process mapping to develop strategic plan for new young adult initiative

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  N/a

  Nov 2019 - Apr 2024

  Explorer

  On my way to explore new territories and opportunities.

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  Group 1 automotive

  Jun 2022 - now

  Workforce Management (WFM) Hybrid Analyst Scheduling agent for Service Development Center (SDC)

  • WFM Hybrid Analyst

    Apr 2024 - now

  • SDC Helpline Agent

    Apr 2023 - Apr 2024

  • Service Coordinator

    Jun 2022 - Apr 2023