Experience

• 

  Capgemini

  Jun 2013 - Nov 2014

  - Support daily operations;- Handle high level escalations from customers;- Maintain and update internal training materials - Application platform health check and technical support;- Service level support;- Customer service escalation.

  • Senior application support analyst

    Feb 2014 - Nov 2014

  • Application Support Analyst

    Jun 2013 - Feb 2014
• 

  Agoda

  Nov 2014 - Sept 2016

  - Maintain service Level and metrics- Reporting and data analysis- People Management- Recruitment and interviewing- Site administration - Handle phone calls and emails from customers;- Excel in all my KPIs

  • Customer Service Team Manager

    May 2015 - Sept 2016

  • Customer Support Specialist

    Nov 2014 - May 2015
• 

  Agoda

  Jun 2017 - May 2019

  Global mobility specialist (certified)

  - New hire onboarding;- Employee global relocation;- New hire experience management- Project management

• 

  Santa fe relocation

  Jun 2019 - Jul 2021

  • Immigration and Relocation Manager

    Dec 2020 - Jul 2021

  • Immigration Manager

    Jun 2019 - Nov 2020
• 

  Santa fe relocation

  Mar 2022 - Oct 2022

  Global mobility
• 

  Atlas

  Aug 2023 - now

  Global mobility (eor)