Deep Enrich
Ada Zhou
8328 followers
中国 上海市 奉贤区
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About me
Global Mobility, Global Expansion, EOR, Payroll, Immigration
Education
Wuhan University of Science and Technology
-English Language and Literature, General
Experience
Capgemini
Jun 2013 - Nov 2014- Support daily operations;- Handle high level escalations from customers;- Maintain and update internal training materials - Application platform health check and technical support;- Service level support;- Customer service escalation.
Senior application support analyst
Feb 2014 - Nov 2014Application Support Analyst
Jun 2013 - Feb 2014
Agoda
Nov 2014 - Sept 2016- Maintain service Level and metrics- Reporting and data analysis- People Management- Recruitment and interviewing- Site administration - Handle phone calls and emails from customers;- Excel in all my KPIs
Customer Service Team Manager
May 2015 - Sept 2016Customer Support Specialist
Nov 2014 - May 2015
Agoda
Jun 2017 - May 2019Global Mobility Specialist (Certified)- New hire onboarding;- Employee global relocation;- New hire experience management- Project management
Santa Fe Relocation
Jun 2019 - Jul 2021Immigration and Relocation Manager
Dec 2020 - Jul 2021Immigration Manager
Jun 2019 - Nov 2020
Santa Fe Relocation
Mar 2022 - Oct 2022Global Mobility
Atlas
Aug 2023 - nowGlobal Mobility (EOR)
Licenses & Certifications
- View certificate
Certified Associate in Project Management (CAPM)®
Project Management InstituteSept 2018
.webp)
Certified Banking & Credit Analyst
Corporate Finance Institute® (CFI)May 2020
GMS - Global Mobility Specialist
WERCMar 2019- View certificate
Associate Business Strategy Professional (ABSP)
The Strategy InstituteApr 2021
Languages
- 中文中文
- enEnglish
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