Experience

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  Oxford casino

  May 2012 - Aug 2018

  Casino manager

  I managed daily casino operations, ensuring smooth workflows and anexceptional customer experience. I analyzed machine performance to boostprofitability and asset protection and coordinated with technical teams tooptimize floor layouts and equipment moves. Using advanced Excel skills, Itracked financial outcomes and supported strategic planning.Key Accomplishments:• Managed daily operations across multiple departments such as Slots, Food &Beverage, Security, Cage Operations, Player Club, and Table Games, ensuringseamless casino functionality.• Developed and implemented standard operating procedures (SOPs) to maintainTitle 31 compliance and optimize gaming processes.• Grew from slot parlor <500 machines to full Casino Hotel Resort with table games and 1500+ slot machines. Show less

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  Mgm springfield

  Aug 2018 - Aug 2023

  Senior operations manager

  I developed and implemented cross-departmental policies to boost efficiencyand fostered high employee engagement with innovative reward programs,achieving top satisfaction scores.I led departmental meetings, promoted collaboration, managed promotions anddisciplinary actions, and oversaw financial operations, including reporting,payroll, and profit-maximizing strategies.Key Accomplishments:• Led charge in surpassing key performance indicators and EBITDA goals,thereby enhancing organization & financial standing.• Elevated employee satisfaction to over 95%, establishing a workplaceculture that prioritized morale and productivity.• Utilized analytics to consistently drive a monthly revenue increase of 5-10%, demonstrating a keen understanding of financial growth levers.• Directed the coordination of monthly executive presentations, resulting instreamlined communication and enhanced executive decision-making processes.• Forged a collaborative partnership with the State Gaming Commission,ensuring regulatory compliance and a smooth approval process for new gaminginitiatives.• Championed the development and growth of a new CRM system for gamingoperations, increasing customer engagement and improving operationalefficiency.• Partnered with the IT and Tech department to efficiently set up softwareand hardware solutions, resolving technical issues with a 98% first-contactresolution rate and enhancing system reliability.• Coordinated with the corporate team to successfully implement newtechnology and launch products.• Played a key role in the setup team for the introduction of sports bettingin Massachusetts, contributing to a successful launch. Show less

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  Integrated recycling

  Apr 2023 - Oct 2024

  Asset and compliance manager

  I conduct thorough audits of revenue channels to ensure compliance withregulations across multiple U.S. properties. By pinpointing new revenueopportunities and working closely with sales teams, I drive substantialbusiness growth.I also cultivate and sustain strategic business partnerships, negotiatingcontracts that align with organizational goals. At a startup recycling firm,I oversee various projects, boosting system efficiency and maximizing ROIthrough strategic coordination.Key Accomplishments:• Strategic logistics and operationalimprovements.• Delivered comprehensive training programs for employees and partners,promoting operational efficiency and adherence to compliance standards.• Improved logistics operations for enhanced returns, acting as the mainlink between Integrated Recycling, clients, and partners, strengtheningbusiness relationships.• Spearheaded growth and negotiation of B2B relationships.• Delivered comprehensive executive management reports on asset status,compliance, and risk management, enhancing strategic decision-making.• Developed and conducted targeted compliance training for staff.• Optimized procurement, deployment, and disposal processes of assets inaccordance with state and federal regulations.• Provided on-site IT support for company electronics, resolving technicalissues Show less