Nadine Smock

Experience

• 

  Lion

  Jan 2002 - Oct 2008

  Purchase Order Creation; approving invoices and ordering stockCo-ordinating Venue, Food & Beverages, Invites for New Product LaunchesPlanning Food/Beverage matches with external customers AR reconciliation of National AccountsTeam Leader Acting Team LeaderCSC AnalystCSE - Order taking; enquiry resolution

  • Administrator / Function co-ordinator

    Apr 2006 - Oct 2008

  • Credit Controller

    Jan 2004 - Apr 2006

  • Customer Service Executive

    Jan 2002 - Mar 2004
• 

  Lion

  Oct 2009 - Mar 2011

  CSC Project Lead / Analyst

  Workforce PlanningImplement Business Object Reporting for CSCAnalyse Call Centre Statistics

• 

  Pro

  Jan 2011 - Apr 2015

  Business Lead - Projects

  System Implementation - Gathering Business Requirements; Approving process and system changes, testing and implementations

• 

  Lion

  Apr 2019 - now

  Co-ordinating, testing and approving all system changes that impact Sales

  • Digital Delivery Project Manager

    Jul 2023 - now

  • Digital Program Lead

    Oct 2021 - now

  • Digital Program Lead

    Oct 2021 - Feb 2022

  • Customer Experience Project Manager

    Dec 2019 - Oct 2021

  • Voice of Customer and Service Management Manager

    Dec 2018 - Dec 2019

  • System Support Leader

    Apr 2019 - Sept 2019