Experience

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  White elephant enterprises, inc.

  Oct 2004 - Aug 2007

  Executive assistant to chief executive officer

  • Organized and prioritized CEO's meetings, emails, and correspondence to ensure efficient communication flow.• Managed CEO's travel arrangements, speeches, and events, ensuring seamless execution.• Acted as a direct liaison for legal, finance, c-suite executives, and producers to facilitate smooth operations.• Spearheaded project management for CEO's personal projects, showcasing strong organizational skills and attention to detail.

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  Carefusion

  Jun 2009 - Jan 2011

  Lead sr analyst, remediation (infusion & pyxis)

  • Managed a team of up to 20 employees, overseeing onsite capacitor and resistor removal for main board PCBs and post level of testing• Led project management for respiratory device remediation for FDA recalls, ensuring all devices and locations with affected remedial needs were analyzed• Coordinated with hospital executives, staff, and nurse managers on a plan of action for FDA recalled devices• Provided service maintenance on FDA recalled devices to ensure quality systems compliance Show less

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  Carefusion

  Nov 2011 - Oct 2013

  • Scheduled and performed repairs, reliability updates, and annual preventive maintenance for respiratory and pulmonary function diagnostic equipment.• Managed remedial projects for recalled part replacements, ensuring quality optimization and compliance.• Provided customer service support for West Region hospitals, maintaining part inventory and hosting client networking events. • Managed a team of up to 20 employees in analyzing and remediating respiratory devices for FDA recalls.• Coordinated with hospital executives and staff to develop and implement action plans for device remediation.• Serviced devices to ensure patient safety and compliance.

  • Field Support Engineer, Respiratory, Pulmonary Function Diagnostic, and Dispensing

    Aug 2012 - Oct 2013

  • Lead Sr. Analyst, Remediation (Respiratory)

    Nov 2011 - Aug 2012
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  Haemonetics

  Oct 2013 - Oct 2023

  Field services engineer ii

  • Managed budget for parts, tools, travel, and site needs, ensuring cost-effectiveness and efficiency.• Coordinated emergency requests, installations, and maintenance, prioritizing work orders for timely service delivery.• Provided customer service support for hospitals and cell donation centers in the West Region, ensuring satisfaction and compliance.

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  Bd

  Oct 2023 - now

  • Managed Operational Leads and teams, providing mentorship and guidance for successful project delivery.• Communicate service KPIs and timelines to stakeholders, ensuring project success.• Work with Project management team to develop robust and achievable project plans and manage the delivery of quality project deliverables.• Support efficiencies and cost saving initiatives • Supervised a regional field service team, ensuring completion of training curricula and adherence to quality system.• Acted as first point of escalation for employee and customer site issues, fostering a culture of teamwork and open dialogue.• Managed administrative tasks such as requisition approvals, candidate interviews, and time sheet approvals.

  • Manager, Field Service (Remediation)

    Oct 2024 - now

  • Supervisor, Field Service (Remediation)

    Oct 2023 - now