Gagan Grover

Experience

• 

  Sandhar Technologies Ltd.

  Jul 2006 - Dec 2006

  Intern

  • Drive process improvements on manufacturing floors by ensuring adherence to weekly Kaizen submissions• Draft 3D Models of Mechanical components on tools like AutoCAD and Pro E• Visit various manufacturing units and experience both legacy and new-end manufacturing techniques (e.g. CNC machines)

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  Appin Knowledge Solutions

  Apr 2008 - Jun 2009

  International Business Manager

  • Understand current IT Learning programs developed by Appin and promote them across International Universities and Multinational Organisations • Understand requirements of the Customer by conducting Video Conference & Teleconference calls and document their needs• Conduct Brainstorming sessions with Various teams (e.g. Technology, Logistics, Trainers, etc.) to formulate a Training Project Proposal• Pitch the proposal to the Customer to seek endorsement and make necessary changes (if required)• Post endorsement, work on detailed Delivery Plan which included: Day-wise Training Delivery Schedule, Logistics Planning (e.g. Stay, Inventory, and Training Material), Resource planning (e.g. Trainer availability), Issue Resolution, etc.• In addition to above, assist Franchisee team in setup and management of International Franchisees• Discuss and analyze Customer’s technology requirements and suggest Offers/ Products which will meet their needs and solve any Technology inefficiencies• Online Marketing – Understand online marketing trends & sell Appin’s products on websites like eBay, CCAvenue, etc. Show less

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  GENPACT

  Jul 2009 - Apr 2016

  • Reviewing current processes to identify process inefficiencies & system limitations• Capture Business requirements and recommend solutions (basis experience & best practices across the relevant Industry) to alleviate system & process issues• Create Project Charters to clearly articulate Business Problem along with detailed Project plan (e.g. Key phases, Key resources, Cost vs. Benefit Analysis, etc.)• Engage key stakeholders and coordinate with various streams for smooth delivery of Project• Create Business process designs and relevant Customer documents e.g. Process models, Communication Plan, Procedures, Training Plan & Navigation Modules• Develop Pilot plan to successfully test the solutions in a controlled environment• Assist both System & Operations teams to successfully implement proposed solutions• Assist Actuaries and Technology team to successfully test the System as per Business requirements• Identifying opportunities for further enhancements & smart decision services (Reengineering, Process Improvement/ Documentation, Data Analytics, etc.) Show less • Drive process improvement projects using methodologies like Lean, Business Process Management System and Six Sigma across various Banking & Financial Services Clients• Work with relevant stakeholders in Genpact and the Customer to understand key business issues, formulate business case, collect & analyse data, recommend solutions and progress the Project to closure under the mentorship of Lean Six Sigma Black Belts and Master Black belts• Supporting Operations in setting up of performance metrics (SLAs and KPIs), tracking and reporting mechanism to ensure zero-surprise Operations• Create performance dashboards for continuous performance evaluations• Instrumental in driving process mapping, risk identification and mitigation (through Failure Mode Effect Analysis) of transitioned processes • Educating staff on process improvement tools through monthly trainings, weekly communications and newsletters Show less

  • Manager - Process Reengineering

    Nov 2011 - Apr 2016

  • Assistant Manager - Quality (Lean Six Sigma)

    Jul 2009 - Nov 2011
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  Commonwealth Bank

  Apr 2016 - Nov 2023

  • Reporting & Insights Lead

    Nov 2020 - Nov 2023

  • Process Design Manager

    Apr 2016 - Nov 2020
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  QBE Insurance

  Nov 2023 - now

  Business Optimisation Manager