Mark Doughty

Mark Doughty

Followers of Mark Doughty211 followers
location of Mark DoughtyKing's Lynn, England, United Kingdom

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  • Timeline

  • About me

    Senior EUC Engineer at IT Naturally

  • Education

    • King Edward VII School, King's Lynn

      -
  • Experience

    • Jaeger

      Jan 1998 - Jan 2003

      Main areas of responsibility:• Programming and support of retail processing & reporting systems, using Microsoft Visual Basic 6 and Active Reports• Use of Visual Basic related technologies (ADO, ODBC, MAPI, ActiveX, VBScript, COM, SMS messaging)• Maintenance and support of Microsoft SQL Server & Access databases• Web authoring using Dreamweaver, ASP, Front Page, Photoshop and Visual InterDev• Introduction & maintenance of Windows-based servers including Apache, WAR-FTP & IIS• Back-up of servers• Investigation & development of new technologies Show less Main areas of responsibility:• 24hr operation & processing of IBM VM mainframe• 24hr monitoring of other computer systems (AS/400, RS/6000, Windows servers)• Monitoring & maintenance of Arcserve back-ups• Providing helpdesk support for all mainframe systems including ad-hoc reporting work• Windows network user & server support including help for Lotus Smartsuite & CC:Mail products• In charge of StorageTek / Dynam-T tape library storage system. Introduction and maintenance of tape library, back-up jobs and Dynam dataset catalog• Mainframe programming• Key holder Show less

      • Visual Basic Programmer

        Jan 2001 - Jan 2003
      • Senior Operator & Data Librarian

        Jan 2000 - Jan 2001
      • Operator & Data Librarian

        Jan 1998 - Jan 2000
    • CITB

      Jul 2003 - Jan 2019
      Infrastructure Support Analyst

      2nd & 3rd line infrastructure support in a Microsoft Active Directory environment.Development, installation & support across various platforms including:• Office 365• Microsoft Azure• Windows XP to Windows 10• Windows Server 2000 to Windows Server 2016• VMware vSphere 5.1 to 6.5• VMware View• HP EVA storage, Hitachi HUS VM & HNAS storage solutions• Backup Exec & NetBackup • Avaya IP Telephony• HP, Extreme & Brocade networking • Kaspersky Enterprise AV including Kaspersky Security for Virtualisation• AirWatch• Hitachi Compute Blade & Compute Rack Servers• HPE ProLiant Servers • SolarWinds Orion Platform • WinINSTALL Lifecycle Management Suite • BlackBerry Enterprise Server• Good For Enterprise Show less

    • Shared Services Connected Ltd

      Feb 2019 - May 2019
      Infrastructure Support Analyst

      2nd & 3rd line infrastructure support in a Microsoft Active Directory environment.Development, installation & support across various platforms including:• Office 365• Microsoft Azure• Windows XP to Windows 10• Windows Server 2000 to Windows Server 2016• VMware vSphere 5.1 to 6.5• VMware View• HP EVA storage, Hitachi HUS VM & HNAS storage solutions• Backup Exec & NetBackup • Avaya IP Telephony• HP, Extreme & Brocade networking • Kaspersky Enterprise AV including Kaspersky Security for Virtualisation• AirWatch• Hitachi Compute Blade & Compute Rack Servers• HPE ProLiant Servers • SolarWinds Orion Platform • WinINSTALL Lifecycle Management Suite • BlackBerry Enterprise Server• Good For Enterprise Show less

    • The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust

      Jun 2019 - Jan 2023
      Digital Senior Support Officer (Infrastructure)

      2nd & 3rd line infrastructure support in a Microsoft Active Directory environment.Development, installation, administration & support across various platforms including:• Active Directory Domain Services inc. DHCP, DNS, DFS, Group Policy management• Microsoft 365 services• Microsoft Azure • Microsoft desktops from Windows XP to Windows 11• Endpoint deployment/management via MS Configuration Manager• Microsoft servers from Windows Server 2000 to Windows Server 2022• Microsoft Exchange 2016 in a hybrid environment• Windows PowerShell & PowerShell Core• Microsoft licensing• VMware vSphere 6.5 to 7.0• VMware Horizon VDI• Avamar Backup and Data Domain • Forcepoint Security Manager and Content Gateway• Sophos Central for Servers, Endpoints, Email and Mobile• Certero AssetStudio, Passworks, and PowerStudio• BDS Directory Manager• Alternative desktop/server OS inc. Linux & BSD• Application packaging using various methods e.g. VMware ThinApp, MSIWorking with 3rd parties to support NHS clinical systems:• AGFA• DXC• ReStartDeployment, administration, and support of NHS Digital services:• Secure Boundary• NHSmail• N365 admin and licensingOut of hours on-call support via rota. Show less

    • IT Naturally

      Feb 2023 - now
      Senior EUC Engineer
  • Licenses & Certifications

    • Microsoft Certified Professional (Server 2003)

      Microsoft
      Apr 2006
    • VMware Certified Associate - Cloud (VCA-Cloud)

      VMware
      Nov 2013
    • ITIL® Foundation certificate in IT Service Management

      BCS, The Chartered Institute for IT
      Feb 2016
    • ITIL Foundation Level (ITIL 4)

      AXELOS Global Best Practice
      Sept 2021
    • APM’s Introductory Certificate (Project Fundamentals Qualification)

      Association for Project Management
      Jun 2016
    • VMware Certified Associate - Data Center Virtualization (VCA-DCV)

      VMware
      Nov 2013
    • VMware Certified Associate - Workforce Mobility

      VMware
      Nov 2013
    • Prince2 (2009) Foundation

      AXELOS Global Best Practice
      Nov 2014
  • Volunteer Experience

    • junior parkrun Event Director

      Issued by parkrun on Mar 2018
      parkrunAssociated with Mark Doughty
    • Coaching Assistant

      Issued by UK Athletics on Jan 2018
      UK AthleticsAssociated with Mark Doughty
    • Level 1 Triathlon Coach

      Issued by British Triathlon Federation on Nov 2019
      British Triathlon FederationAssociated with Mark Doughty