Mark Doughty

Experience

• 

  Jaeger

  Jan 1998 - Jan 2003

  Main areas of responsibility:• Programming and support of retail processing & reporting systems, using Microsoft Visual Basic 6 and Active Reports• Use of Visual Basic related technologies (ADO, ODBC, MAPI, ActiveX, VBScript, COM, SMS messaging)• Maintenance and support of Microsoft SQL Server & Access databases• Web authoring using Dreamweaver, ASP, Front Page, Photoshop and Visual InterDev• Introduction & maintenance of Windows-based servers including Apache, WAR-FTP & IIS• Back-up of servers• Investigation & development of new technologies Show less Main areas of responsibility:• 24hr operation & processing of IBM VM mainframe• 24hr monitoring of other computer systems (AS/400, RS/6000, Windows servers)• Monitoring & maintenance of Arcserve back-ups• Providing helpdesk support for all mainframe systems including ad-hoc reporting work• Windows network user & server support including help for Lotus Smartsuite & CC:Mail products• In charge of StorageTek / Dynam-T tape library storage system. Introduction and maintenance of tape library, back-up jobs and Dynam dataset catalog• Mainframe programming• Key holder Show less

  • Visual Basic Programmer

    Jan 2001 - Jan 2003

  • Senior Operator & Data Librarian

    Jan 2000 - Jan 2001

  • Operator & Data Librarian

    Jan 1998 - Jan 2000
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  CITB

  Jul 2003 - Jan 2019

  Infrastructure Support Analyst

  2nd & 3rd line infrastructure support in a Microsoft Active Directory environment.Development, installation & support across various platforms including:• Office 365• Microsoft Azure• Windows XP to Windows 10• Windows Server 2000 to Windows Server 2016• VMware vSphere 5.1 to 6.5• VMware View• HP EVA storage, Hitachi HUS VM & HNAS storage solutions• Backup Exec & NetBackup • Avaya IP Telephony• HP, Extreme & Brocade networking • Kaspersky Enterprise AV including Kaspersky Security for Virtualisation• AirWatch• Hitachi Compute Blade & Compute Rack Servers• HPE ProLiant Servers • SolarWinds Orion Platform • WinINSTALL Lifecycle Management Suite • BlackBerry Enterprise Server• Good For Enterprise Show less

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  Shared Services Connected Ltd

  Feb 2019 - May 2019

  Infrastructure Support Analyst

  2nd & 3rd line infrastructure support in a Microsoft Active Directory environment.Development, installation & support across various platforms including:• Office 365• Microsoft Azure• Windows XP to Windows 10• Windows Server 2000 to Windows Server 2016• VMware vSphere 5.1 to 6.5• VMware View• HP EVA storage, Hitachi HUS VM & HNAS storage solutions• Backup Exec & NetBackup • Avaya IP Telephony• HP, Extreme & Brocade networking • Kaspersky Enterprise AV including Kaspersky Security for Virtualisation• AirWatch• Hitachi Compute Blade & Compute Rack Servers• HPE ProLiant Servers • SolarWinds Orion Platform • WinINSTALL Lifecycle Management Suite • BlackBerry Enterprise Server• Good For Enterprise Show less

• 

  The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust

  Jun 2019 - Jan 2023

  Digital Senior Support Officer (Infrastructure)

  2nd & 3rd line infrastructure support in a Microsoft Active Directory environment.Development, installation, administration & support across various platforms including:• Active Directory Domain Services inc. DHCP, DNS, DFS, Group Policy management• Microsoft 365 services• Microsoft Azure • Microsoft desktops from Windows XP to Windows 11• Endpoint deployment/management via MS Configuration Manager• Microsoft servers from Windows Server 2000 to Windows Server 2022• Microsoft Exchange 2016 in a hybrid environment• Windows PowerShell & PowerShell Core• Microsoft licensing• VMware vSphere 6.5 to 7.0• VMware Horizon VDI• Avamar Backup and Data Domain • Forcepoint Security Manager and Content Gateway• Sophos Central for Servers, Endpoints, Email and Mobile• Certero AssetStudio, Passworks, and PowerStudio• BDS Directory Manager• Alternative desktop/server OS inc. Linux & BSD• Application packaging using various methods e.g. VMware ThinApp, MSIWorking with 3rd parties to support NHS clinical systems:• AGFA• DXC• ReStartDeployment, administration, and support of NHS Digital services:• Secure Boundary• NHSmail• N365 admin and licensingOut of hours on-call support via rota. Show less

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  IT Naturally

  Feb 2023 - now

  Senior EUC Engineer