
Timeline
About me
Customer Experience People & Process Transformation leader- I help organizations bring customer-centricity to life. Customer Focus + Operations & People Leadership.
Education

University of minnesota - carlson school of management
1994 - 1996Master of business administration - mba marketing
St. cloud state university
-Ba political scienceActivities and Societies: -Graduated with Highest Honors -Student Senator -SCSU Political Science Survey- Student Director -Business Manager for SCSU Summer Theater program -Treasurer, Society for the Advancement of Management
Experience

Deluxe corporation
Dec 2004 - Jan 2010Deluxe marketing services | value stream manager
General mills
Jan 2010 - Dec 2010Global business services | continuous improvement consultant
Deluxe corporation
Dec 2010 - Jul 2017Professional Services | Sr. Manager
Jan 2014 - Jul 2017Deluxe Marketing Services | Operations Manager
Dec 2010 - Jan 2014

Taylor corporation
Dec 2017 - Aug 2022Director, client services- account management & customer experience
Orange tree employment screening
Jan 2023 - Mar 2024Vice president client services
Diamond graphics
Aug 2024 - nowDirector customer experience
Licenses & Certifications

Certified project manager
University of st. thomas - opus college of businessApr 2016
Certified professional forecaster
Institute of business forecasting & planningJan 2001
Six sigma certification- green belt certification & black belt training
HoneywellSept 2000
Qualtrics cx certification program
QualtricsDec 2016
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