Experience

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  American heart association

  Feb 2010 - Feb 2018

  Event volunteer

  Coordinated auction item displays, managed registration desk, organized bid registrations.

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  National speakers association

  Jul 2014 - Jul 2018

  Youth conference leader

  • Directed students in group learning activities, personal development exercises, and community service projects• Organized community service projects 100+ youth ranging in age from 10-17 years• Strengthened the public speaking skill of a group of youth, enabling them to confidently address diverse audiences.

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  Woodford reserve distillery

  Apr 2015 - Sept 2015

  Server

  - Money counting and tracking- Food preparation and service- Customer problem solving and care

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  City barbeque

  Mar 2016 - Dec 2016

  Food server

  - Customer care- Training and onboarding of new employees- Store upkeep including cleaning and organization daily

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  Mod pizza

  Dec 2016 - Aug 2018

  Manager

  - Key manager of money totals for all shifts by optimizing the use of spreadsheets for employee data collection- Coordinated shift schedules for 20+ employees- Customer-oriented: problem-solving, administration, up-selling - Assisted in increasing sales and employee retention- Trained and on-boarded new employees

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  Cai logistics

  Sept 2018 - May 2020

  Logistics specialist

  Account Management• Managed a team in operating logistics transportation accounts while maintaining operational protocols• Oversaw 100+ transportation accounts and drivers to deliver operational efficiency.• Leveraged strong strategic insight in development and implemented supplier’s metrics to ensure quality and on-time deliverySales and Customer Communication• Oversaw and managed 100+ existing customer relationships while creating relationships with new customers• Ensured each customer was communicated with appropriate legal agreements of the transportation of products for operational efficiency• Negotiated rates by using sales tactics and researched data with government tracked websites to lower rates and increase profitability for accountsData Tracking and Financial Management• Managed detailed financial records of invoices, accounts receivables, and accounts payable for 100+ customers to report profitability and improvements• Obtained proof of deliver and bill of lading for each shipment by organizing the information within the database system to secure optimal payment timeframes for transportation accounts• Improved an account’s profitability by 45% within 3 months that previously obtained a negative operating profit margin for 3 years by reanalyzing the AR and AP reporting Show less

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  Trinity logistics

  Jun 2020 - Jun 2021

  Account manager

  Account Management• Managed a team in operating logistics transportation accounts while maintaining operational protocols• Oversaw 100+ transportation accounts and drivers to deliver operational efficiency• Leveraged strong strategic insight in development and implemented supplier’s metrics to ensure quality and on-time deliverySales and Customer Communication• Managed relationships for new customers, existing customers, and staff• Implemented sales calling to 100+ customers to ensure transportation protocols while provided appropriate legal agreements• Utilized sales tactics to negotiate rates on specific lanes based on locations around the United States by providing data from government tracked websites for accuracyData Tracking and Financial Management• Maintained detailed financial records of invoices, accounts receivables, and accounts payable for 100+ accounts to report profitability and improvements• Obtained proof of deliver and bill of lading to secure optimal payment timeframes• Increased profitability each month by $15,000 by negotiating with transportation companies to lower lane rates Show less

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  Hillsborough education foundation

  Jun 2021 - now

  Program and Volunteer Management• Managed program databases, program events, volunteers shifts, donations, andtimesheets• Served as the point of contact for volunteers and mentors within multiple programs by tracking background checks, volunteer communication, volunteer applications, and shift organizations• Lead tour guide for volunteer groups and individuals to educate them about program informationData Tracking, Reporting, & Compliance• Managed donor transportation accounts by maintaining donor relationships and scheduling pickup/deliveries for donations• Processed financial records of donations, scholarships, and payments for accurate auditing• Constructed inventory reporting within Microsoft applications to track donations, student/teacher attendance, and schedulesMulti Department Assistance• Maintained the Development team’s reporting system in tracking to usage of hotspots, computers, and tablets to qualified students• Assisted in all events lead by the Marketing and Communications team by event set up, attendee communication, and tracking attendance• Ensured and maintained the Take Stock in Children data program in student reporting on GPA, college readiness reports, and mentor/mentee matching Show less

  • Education Mentor

    Aug 2021 - now

  • Program Support Assistant

    Jun 2021 - Jul 2022
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  University of south florida

  Jul 2022 - Jun 2024

  Academic program specialist

  Program Implementation and Special Events Management• Oversee multiple college-wide and student-led initiatives and programs to enhance career advisement, academic support, student accommodations, and multicultural awareness, ensuring continuity of care for all students• Management and coordination of nursing department events and ceremonies including White Coat, Student and Faculty Awards, Pinning, and New Student Orientation• Provide meaningful student-centered experiences and in-person and virtual events to both promote and celebrate student success and major milestones.Student Advisement and Advocacy• Advocate for students impacted by personal events and crises, provide outreach to students of concern, develop intervention steps, and provide referrals to campus and community resources.• Advise students regarding academic prerequisites and course selections within each program• Work directly with student leadership organizations to ensure events and activities are inclusive of all student groups, align with the college mission and vision, and highlight our students’ accomplishmentsStrategic Organizational Structure and Development• Manage the Office of Student Success’s organizational structure of schedulingmeetings, timelines, reporting, and communication• Work directly with multiple directors of the Office of Student Success to ensureefficiency of projects, reporting, budgeting, and communication.• Collaborate with the Senior Associate Dean of Academics to develop, implement, and review processes to ensure efficiencies and productivity within USF teams. Show less

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  University of kentucky

  Jan 2025 - now

  Post award grant specialist