Mary Boker

Experience

• 

  Bob Evans Farms, Inc.

  Nov 2002 - Nov 2007

  Assistant General Manager

  • Demonstrated thorough knowledge of foods, beverages, service standards, supervisory duties and guest interactions.• Monitored team and took appropriate action to ensure food quality and service standards were consistently met.• Coached team to ensure compliance with food safety procedures and quality control guidelines. • Efficiently investigated and resolved guest complaints regarding food quality, service or accommodations to the guest’s satisfaction. • Maintained inventory levels through ordering, receiving and quality control.• Counsel and discipline staff, when necessary.• Utilized strong interpersonal skills to establish positive interactions with guests, and relationships with team members. Show less

• 

  Olive Garden

  Dec 2007 - Feb 2015

  Restaurant Manager-Staffing and Training

  • Held various Manager Positions in high volume concept with direct supervision of 100+ team members: Sales, Staffing and Training, Service and Culinary.• Increased profits by controlling food and beverage inventory, while focusing on eliminating waste, and labor cost.• Coached team on preparing “Picture Perfect” food.• Maintained balance between people and production.• Directed team to ensure compliance with food and safety procedures and quality control guidelines; HACCP.• Identified team members’ strengths and ensured they were in most suitable roles.• Executed all aspects of inventory management, including: ordering, receiving, verifying product quality and quantity.• Cross-trained team members in various positions to ensure highest level of production and guest experiences. Show less

• 

  Sodexo

  Jan 2016 - Jun 2017

  Multi Unit Food and Beverage Manager

  • Directly oversaw branded concepts: Subway (1.3 million annual sales) and Wholly Habaneros (.75 million annual sales), while supporting 9 additional retail concepts.• Interviewed, trained, supervised and implemented ongoing development of a large diverse student workforce and full time union employees.• Executed menus, including: planning, estimating cost, and purchasing inventory. • Optimized profits by careful calculation of inventory and ordering appropriate supplies, including: food, beverages and smallwares.• Identified and formally acknowledged outstanding staff performance to demonstrate “what good looks like”, boost productivity and morale.• Lead and direct team members on effective methods, operations and procedures.• Effectively manage payroll and timekeeping, including all relevant documentation for team members. Show less

• 

  Morrison Healthcare

  Jun 2017 - Jul 2020

  Retail Manager