Marius Popescu

Experience

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  Alba School Inspectorate, Education

  Nov 1999 - Jun 2007

  IT Network Administrator

  Provided expert guidance to end-users on the optimal use of hardware and software.Managed user accounts, computing devices, and authorization levels.Developed and maintained comprehensive IT documentation and delivered pertinent reports as needed.Conducted routine maintenance to ensure infrastructure integrity.Installed updates and patches and replaced malfunctioning hardware components.Ensured the currency of all infrastructure elements per established policies and manufacturer recommendations.Administered backup operations and monitored data integrity.Designed and implemented databases to centralize educational network data across the county.Maintained software applications mandated by the Ministry of Education. Show less

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  Star Assembly and Star Transmission Mercedes-Benz companies

  Jun 2007 - Mar 2022

  Led IT teams, Infrastructure Management and IT Production Support, at two automotive production companies (Star Assembly - gearbox assembly, and Star Transmission - engine and gearbox components), both Mercedes-Benz affiliates.Managed and supported entire IT Infrastructure (on-premises private cloud) and Service delivery management operations.Coordinated IT Information Office projects and resources with the project management team, ensuring all project deliverables, budgets, and timelines were met.Contributed to IT strategic planning, project planning, and budget target setting.Manage service budgets, cost optimization, and financial reporting for IT service operations.Collaborate with procurement teams to negotiate contracts and manage vendor relationships.Ensure vendor performance meets contractual obligations and service expectations.Led 24/7 service operations, ensuring compliance with KPIs and SLAs aligned with business unit agreements.Established performance metrics, KPIs, and SLAs to improve IT operations continuously.Maintained disaster recovery architecture and ensured business continuity compliance, focusing on storage networks and high-availability server and network architectures.AchievementsI manage 24/7 IT operations across two major automotive production sites, ensuring full compliance with KPIs and SLAs. Under my management, service delivery ran continuously without any major incidents, maintaining uninterrupted production for one of the world’s largest gearbox manufacturing facilities. Through strong governance, preventive maintenance, and proactive risk management, I safeguarded system availability and business continuity, while optimizing infrastructure performance and vendor efficiency. Show less Served as Information Security Officer, responsible for deploying and enhancing information security according to Corporate Policies.Acted as the primary contact for privacy and information security concerns, with management responsibilities.Implemented data security processes.Supported the Project Management Office, providing management support for financial tracking, project administration, and quality assurance.Managed performance process to ensure goals were consistently met effectively.Oversaw contract and service agreements management.Handled License Management to ensure compliance with local licensing regulations. Show less Installed, configured, and maintained operating system workstations and servers, supporting business processing requirements.Conducted software installations and upgrades to operating systems and layered software packages.Scheduled installations and upgrades per established IT policies and procedures.Monitored and tuned systems to achieve optimal performance.Ensured data integrity for workstations and servers through appropriate software and hardware solutions.Managed data/media recoverability by implementing a backup schedule and database archiving.Served as Vulnerability Manager, managing global vulnerability policy compliance and web application systems.Functioned as Information Security Officer, deploying and enhancing information security according to Corporate Policies and ISO/IEC 27000 standards. Show less

  • Manager of IT Infrastructure and Service Delivery Management

    Apr 2016 - Mar 2022

  • IT Governance and Security

    Apr 2014 - Mar 2016

  • IT System Administrator

    Jun 2007 - Mar 2014
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  Infosys

  Mar 2022 - May 2025

  Principal Consultant-Business Unit Cluster Lead-Europe (excluding Germany)

  Cluster Lead on the regional IT service delivery management team, overseeing client, German premium car manufacturer, business units for sales and after-sales IT services within 15 European countries.Developed an in-depth knowledge of business partners units, establishing a bridge between IT and business functions.Converted business requirements into IT deliverables, effectively setting priorities within the IT teams.Tracked and communicated IT outcomes and metrics to the impacted business units.Ensured consistent project and initiative progress, including effective communication and escalation management.Educated business stakeholders about IT processes, roles, and capabilities.Serve as the primary point of contact for regional clients, ensuring a high level of customer satisfaction.Conduct regular service reviews with key stakeholders, addressing concerns and identifying areas for improvement.Build strong relationships with internal teams, vendors, and third-party service providers to enhance service quality. Addressed stakeholder complaints and escalations, working closely with the delivery teams to ensure the best solution to any risen issue. Show less

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  Endava

  Jul 2025 - now

  Senior Service Delivery Manager

  Leading the business transformation and service delivery management of a next-generation Port Community System (PCS) for a strategically important maritime and logistics hub in the Middle East. This national-level initiative is designed to enhance operational efficiency, streamline port workflows, and integrate a wide spectrum of stakeholders — from shipping agents and terminal operators to customs, immigration, and port authorities.Key Responsibilities as Business Transformation Manager:Plan and lead transformation activities to support the rollout of a new Port Community System (PCS).Work closely with departments, stakeholders, and users to prepare for new digital processes.Organize and manage training, workshops, and testing sessions.Ensure departments are ready to adopt the system and follow new workflows.Key Responsibilities as Service Delivery Manager:Oversee the implementation and support of PCS modules across port operations.Coordinate technical teams and manage timelines, quality, and delivery milestones.Act as the main point of contact between delivery teams and business users.Oversee full-service lifecycle delivery, including SLA compliance, escalation management, and service quality tracking.Coordinate L1–L3 support structure and ensure alignment with contractual KPIs, operational targets, and ITIL best practices.Liaise with infrastructure teams to ensure 24/7 operational readiness of cloud-hosted PCS modules. Show less