Caroline Peach Gehrmann

Experience

• 

  Chicago Pneumatic Compressors

  Jan 2007 - Mar 2008

  Treinee

  • Performed the role of the CEOs secretary;• Managed Events and seminars;• Organized the logistics and agenda of the technicians;

• 

  MAPFRE Brasil

  Mar 2008 - Mar 2009

  Trainee, Mapfre Vida e Previdencia
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  GRUPO SEGURADOR BANCO DO BRASIL E MAPFRE

  Jan 2009 - Nov 2014

  Sales Manager

  - Proactively prospecting new clients, and introducing standardized and/or tailor made solutions; - Responsible for retaining clients via frequent follow up and relationship management; - Interface with the international re-insurer to all operations of the product, IGP - Manulife; - Create and presenting of executive reports related to the reinsurance clients: profitability, prospects made, status.

• 

  St. James's Place Wealth Management Group

  Aug 2015 - Jun 2016

  Business Development Specialist

  Worked closely with two of the top partners of the company to manage their day to day needs, including understanding the customer's needs, preparing the relevant reports and recommendations.

• 

  AXA Insurance Company

  Jan 2017 - Mar 2022

  Led and delivered efficiency projects, such as: Going gree (driving digital sollutions instead of printing), OCR (Optical Characted Recognition) and insourcing. On Going green, the project benefits were double the expected and the team was awarded the internal CEO Award for performance. It involved driving customers to adopt digital communication modes, changed legacy processes to sigital sollutions, which resulted in ãround $400k in savings and recuced from one year to the next, over 116k of CO2 emissions. Show less

  • Senior Executive of Customer Experience

    May 2020 - Mar 2022

  • Executive Assistant to CEO Singapore

    Sept 2018 - May 2020

  • Senior Specialist, Customer experience

    Jan 2017 - Sept 2018
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  HSBC Life (Singapore) PTE. LTDA.

  Feb 2022 - now

  Customer Experience Manager