Experience

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  Us embassy zagreb

  May 2012 - Sept 2013

  Warehouse associate

  - Maintained accurate inventory records by receiving, inspecting, and properly storing incoming goods.- Upkeep of houses of moving and logistics activities.

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  Zagrebacka pivovara

  Apr 2015 - Nov 2015

  Warehouse assistant

  - Assisted in managing inventory levels of packaging supplies, and finished products within the warehouse.- Maintained a clean, organized by arranging stock, optimizing storage space.- Assisted in coordinating inbound and outbound logistics, including receiving incoming shipments.

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  Proen energetika

  Oct 2015 - Feb 2016

  Field operations

  - Conducted diagnostic tests and troubleshooting to identify and resolve hardware problems.- Conducted field visits to customers' sites to install, calibrate, and maintain heat measuring devices.- Maintained records of field visits, customer interactions, and technical corrections performed.- Generated reports and documentation related to device performance, issues encountered, and resolutions.

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  Ovb allfinanz a.s.

  Oct 2016 - Feb 2018

  Team lead manager

  - Overseeing and guiding a team of associates, ensuring their productivity, success, and adherence to organizational goals.- Defined key performance indicators (KPIs) and established metrics to measure team and individual performance.- Organized and conducted seminars to enhance the knowledge and skills of team members.- Managed the recruitment and selection processes, including sourcing candidates, conducting interviews, and making hiring decisions.

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  Eatsy bitsy mobile application

  May 2018 - Sept 2018

  Administrative assistant

  - Conducted meetings with restaurant owners and managers, presenting the features and benefits of our app, and addressing any questions or concerns they had.- Assisted restaurant partners in creating their profiles on the app, ensuring accurate and engaging content.- Gathered feedback and insights from restaurant partners regarding app features and functionality, and effectively communicated these inputs to the IT team for consideration during upgrades.- Provided general administrative support, including answering phone calls, responding to emails. Show less

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  Beeping

  Jan 2019 - Sept 2019

  Customer excellence & sales manager

  - Developed and implemented a comprehensive education and learning program for newly onboarded partners on platform in the cleaning industry.- Conducted thorough training sessions to educate partners on platform usage. features and best practices.- Monitored partners performance and support to maximize their success on the platform.- Acted as a trusted advisor to partners, addressing their questions, concerns, and challenges.- Ensuring customer satisfaction and driving sales growth for our platform. Show less

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  Infobip

  Oct 2019 - now

  - Providing technical guidance in designing and deploying customized SaaS and CPaaS solutions for Telco clients.- Bid management, reviewing RFPs, RFQs, and RFIs, ensuring technical alignment and compliance within partnership scope. - Managed key operator partnerships, serving as the primary point of contact for technical andbusiness-related discussions. - Acted as a bridge between technical teams and operators, effectively communicatingrequirements and driving successful implementations of projects. - Conducted regular business reviews with operators, highlighting achievements, addressingconcerns, and identifying opportunities for growth.

  • Solutions Engineer

    Jan 2024 - now

  • Technical Account Manager

    Oct 2019 - Jan 2024