Experience

• 

  Colliers rover

  Sept 2005 - May 2006

  Trainee sales executive
• 

  Chambers ford

  May 2006 - Jul 2007

  Sales executive
• 

  Brooklyn ford

  Jul 2007 - Oct 2008

  Sales executive
• 

  Concept saab

  Oct 2008 - Mar 2011

  Service advisor
• 

  Sytner bmw

  Mar 2011 - Aug 2012

  Service advisor
• 

  Sytner mini

  Aug 2012 - Nov 2013

  Senior service advisor
• 

  Johnsons volkswagon

  Nov 2013 - Jun 2015

  Warranty administrator
• 

  Johnsons volkswagen

  Jun 2015 - Dec 2016

  Service advisor
• 

  Corporate rybrook bmw

  Dec 2016 - Jun 2018

  Aftersales specialist
• 

  Listers volkswagen

  Jun 2018 - Dec 2018

  Warranty manager
• 

  Crystal specialist finance

  Dec 2018 - Jul 2020

  • Customer Experience Manager at Crystal Specialist Finance

    Sept 2019 - Jul 2020

  • Marketing Executive

    Dec 2018 - Jul 2020
• 

  Tesco

  Mar 2020 - Jan 2021

  Customer service assistant

  Since being Furloughed from Crystal back in March this year, I decided to become a key worker to help in these uncertain times working unreasonable hours during the very early hours of most days arranging customers grocery orders. It has been hard work & at times very challenging, but the sense of achievement I feel with it is amazing & will continue until the right opportunity arises.

• 

  The sigma financial group

  Jan 2021 - Mar 2022

  Customer service manager
• 

  Bmw uk

  Apr 2022 - Feb 2023

  Complaints manager
• 

  Mutt motorcycles

  Feb 2023 - Aug 2023

  Retail strategic manager
• 

  Legal partnership group

  Aug 2023 - now

  Legal operations & acquisitions manager

  Legal Partnership Group were seeking a dynamic and experienced individual for the role of Legal Operations and Acquisitions Manager. This unique position combines operational management with strategic oversight of law firm acquisitions, as well as management of the offsite storage facility for important documentation. Main Responsibilities: Operational Management: Work closely with senior management to improve efficiency and enhance client service delivery.Oversee the day-to-day operations across the business, ensuring smooth functioning and adherence to company standards.Identify potential delays and issues, formulate plans, and implement strategies to overcome them.Lead a team in identifying and developing innovative ideas to drive performance and streamline processes.Manage the offsite storage facility, where a dedicated team oversees archiving, storage, and movement of important documentation. Law Firm Acquisitions: Support the acquisition program by overseeing, planning, and implementing law firm acquisitions.Collaborate with senior management to identify suitable acquisition targets and assess their compatibility with the organisation.Coordinate due diligence processes and facilitate smooth transitions during acquisitions.Ensure integration of acquired firms into existing operations and systems. Customer Service Oversight: Manage a small to medium-sized customer service team within the Call Centre, ensuring excellent first-line communication with clients.Lead team meetings to keep staff informed and motivated, addressing any concerns or issues.Monitor and maintain accurate data input on relevant reports and internal systems.Provide training and development opportunities for team members to enhance skills and morale.Ensure all calls are answered promptly and professionally, with a focus on maintaining high service standards. Show less