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Alan Holmes

Alan Holmes

Trainee Sales Executive

Followers of Alan Holmes486 followers
location of Alan HolmesRoyal Sutton Coldfield, England, United Kingdom

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  • Timeline

  • About me

    Experienced Manager with a proactive and hands on approach to all aspects of a successful and thriving customer service operation with a rigorous and tenacious approach to drive and get results

  • Education

    • Streetly School

      1994 - 2001

  • Experience

    • Colliers Rover

      Sept 2005 - May 2006
      Trainee Sales Executive

    • Chambers ford

      May 2006 - Jul 2007
      Sales Executive

    • Brooklyn Ford

      Jul 2007 - Oct 2008
      Sales Executive

    • Concept Saab

      Oct 2008 - Mar 2011
      Service Advisor

    • Sytner BMW

      Mar 2011 - Aug 2012
      Service Advisor

    • Sytner Mini

      Aug 2012 - Nov 2013
      Senior Service Advisor

    • Johnsons Volkswagon

      Nov 2013 - Jun 2015
      Warranty Administrator

    • Johnsons Volkswagen

      Jun 2015 - Dec 2016
      Service Advisor

    • Corporate Rybrook BMW

      Dec 2016 - Jun 2018
      Aftersales Specialist

    • Listers Volkswagen

      Jun 2018 - Dec 2018
      Warranty Manager

    • Crystal Specialist Finance

      Dec 2018 - Jul 2020

      • Customer Experience Manager at Crystal Specialist Finance

        Sept 2019 - Jul 2020

      • Marketing Executive

        Dec 2018 - Jul 2020

    • Tesco

      Mar 2020 - Jan 2021
      Customer Service Assistant

      Since being Furloughed from Crystal back in March this year, I decided to become a key worker to help in these uncertain times working unreasonable hours during the very early hours of most days arranging customers grocery orders. It has been hard work & at times very challenging, but the sense of achievement I feel with it is amazing & will continue until the right opportunity arises.

    • The Sigma Financial Group

      Jan 2021 - Mar 2022
      Customer Service Manager

    • BMW UK

      Apr 2022 - Feb 2023
      Complaints Manager

    • Mutt Motorcycles

      Feb 2023 - Aug 2023
      Retail Strategic Manager

    • Legal Partnership Group

      Aug 2023 - now
      Legal Operations & Acquisitions Manager

      Legal Partnership Group were seeking a dynamic and experienced individual for the role of Legal Operations and Acquisitions Manager. This unique position combines operational management with strategic oversight of law firm acquisitions, as well as management of the offsite storage facility for important documentation. Main Responsibilities: Operational Management: Work closely with senior management to improve efficiency and enhance client service delivery.Oversee the day-to-day operations across the business, ensuring smooth functioning and adherence to company standards.Identify potential delays and issues, formulate plans, and implement strategies to overcome them.Lead a team in identifying and developing innovative ideas to drive performance and streamline processes.Manage the offsite storage facility, where a dedicated team oversees archiving, storage, and movement of important documentation. Law Firm Acquisitions: Support the acquisition program by overseeing, planning, and implementing law firm acquisitions.Collaborate with senior management to identify suitable acquisition targets and assess their compatibility with the organisation.Coordinate due diligence processes and facilitate smooth transitions during acquisitions.Ensure integration of acquired firms into existing operations and systems. Customer Service Oversight: Manage a small to medium-sized customer service team within the Call Centre, ensuring excellent first-line communication with clients.Lead team meetings to keep staff informed and motivated, addressing any concerns or issues.Monitor and maintain accurate data input on relevant reports and internal systems.Provide training and development opportunities for team members to enhance skills and morale.Ensure all calls are answered promptly and professionally, with a focus on maintaining high service standards. Show less

  • Licenses & Certifications

    • Volkswagen Accredited Service Advisor

      Volkswagen AG
      Jun 2018

    • BMW Accredited Service Advisor

      BMW Group
      Mar 2017

    • Salesforce Certified Marketing Cloud Social Specialist

      Crystal Specialist Finance

    • Volkswagen Accredited Warranty Administrator

      Volkswagen AG
      Jun 2016