Experience

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  Nokia networks

  Jul 2019 - Feb 2020

  Atlas l1 support

  -Open/receive tickets;-Isolate and diagnose faults;-Supporting or driving the end-users;-Escalate tickets to correct entities like Level 2 or other teams;-Identify tickets that have a risk of exceeding SLAs and communicate status;-Provide analysis, launch corrective actions to minimize future problems;-Responsible for monitoring tickets flow, SLAs (Service-level agreement), and support quality across stakeholders.

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  Savnet training center

  Jul 2020 - Sept 2020

  Savnet summer practice

  Learning Cisco Router and Switching, Linux Essentials, Python on Telecom, Security, participating in different networking workshops, passing multiple tests as well as a final practice and theoretical exam, doing daily/weekly assignments.Integrating all knowledge learned in a big project which was built in a team.Accomplishments-Understand and describe roles of the protocol layers;-Understand the IPv4 and IPv6 addressing and subnetting;-Explain basic Ethernet operations;-Build simple topologies using routers and switches;-Analyze data traffic and verify network operations;-Configure and troubleshoot VLANs and inter-VLAN routing, DHCP, NAT/PAT, standard ACL;-Understand basic Linux commands, work with files and directories in Linux, Pipes, Redirection and REGEX, manage packages and processes, users and groups, ownership and permissions;-Automate on a basic level a telecom infrastructure using Python. Show less

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  Nokia

  Oct 2021 - now

  System integration and test engineer

  -New Feature/Regression Testing (Black Box)-Execute system verification activities: analyze feature specifications, prepare test cases, configure test environment, execute test cases, report faults and follow fault correction-Test automation, development of tools supporting test execution