Experience

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  Shipwell company

  Jan 2005 - Dec 2007

  Logistics & agency coordinator

  Coordination with Principal, customers, Stevedores and slot operators for ISO tanks handling. Coordination with consignee for arrival notice, D/O issuance and mty tank receivingMaintaining ISO tank inventory report & monthly SOA & detention report. Updating ISO tanks Principal for damage and claimsBusiness Correspondence with Principal abroad. Documentation & Manifestation for ISO tanks importsBrokerage Accounts & Inventory Control. International marketing for raw materialsAchieved 98% on-time delivery performance for all shipments, exceeding the industry standard of 90%.Negotiated new contracts with carriers resulting in a 12% reduction in shipping costs, saving the company $100,000 annually. Show less

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  Ial nvocc (container line) and logistics company

  Jan 2008 - Oct 2010

  Operations specialist

  Handling the shipments for cement industries / clients Customer Service for outbound clients Pricing for outbound shipments. Documentation supervision for all exports shipments with regards to L/C terms Supervising custom clearance for timely completion and any issues with customs & handling local transportation & vendorsSupervising warehouse activity Maintaining warehouse stock reports. Handling tally operators in warehouse at the time of loading / unloading the cargo & arranging survey for SGS cargo inspection Handling DGR shipments Handling special equipment cargo (OOG) shipments Maintaining customers outstanding sheets. Maintaining daily shipment progress report and updation of data on ERP system. Maintaining web tracking module for live updates for clientsPresenting quarterly sales & business performance reports to director Sales & MarketingIn charge for developing and maintaining website with tracking module Assisting Finance in maintaining shipment accounts and ledgers, reconciliation of shipments accounts and ledgers Coordination with IAL principal for sales leads and nomination shipments Updating monthly market stats to IAL principalAssisting in operation of Reefer containers repairs & handling local transportation for empty containers shiftingDesigned and implemented a new inventory tracking system, reducing inventory holding costs by 20% and improving inventory accuracy by 15%Analysed and forecasted demand for logistics services, resulting in a 15% reduction in stockouts and a 10% increase in on-time delivery Show less

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  Royal pearl logistics llc

  Nov 2010 - Nov 2011

  Customer service specialist

  Logistics & Freight Forwarding in UAE & WorldwideHandling shipments with respect to their incoterms Customer service for inbound, outbound and international clients Pricing for inbound, outbound & cross trade shipments Documentation for inbound, outbound & cross trade shipments Operations for inbound & outbound shipmentsHandling local transportation Coordination with Worldwide agents for rates, enquiries and sales leads Handling sales accounts Maintaining database for enquiries, sales and quotes Handling RORO & DGR shipmentsISO Tank Containers agency in UAECoordination with Principal, cleaning facility and slot operators for ISO tanks handling o Coordination with consignee for the arrival notice, D/O issuance & mty tank receiving o Maintaining ISO tank inventory reportMaintaining ISO tank shipment accounts & Documentation & Manifestation for ISO tanks importsAnalysed logistics performance metrics and identified areas of improvement, resulting in a 20% reduction in lead time and a 25% increase in order fulfilment rateManaged the day-to-day operations of the logistics department, ensuring on-time delivery of goods and maintaining a 99% accuracy rate for inventory management Show less

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  Hdt shipping lines llc

  Dec 2011 - Dec 2012

  Senior logistics specialist

  Logistics & Freight Forwarding in UAE & WorldwideHandling shipments with respect to their incoterms Customer service for inbound, outbound and international clients Pricing for inbound, outbound & cross trade shipments. Operations for inbound & outbound shipmentsDocumentation for inbound, outbound & cross trade shipments. Handling local transportation Coordination with Worldwide agents for rates, enquiries and sales leads Maintaining database for enquiries, sales and quotes Handling RORO & DGR shipments. Handling specialized shipments i.e. Import for Re‐exportNegotiated contracts with transportation vendors, achieving a 15% cost savings on shipping expensesStreamlined the logistics process by implementing automated documentation systems, resulting in a 30% reduction in paperwork errors and improved efficiency Show less

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  Starlight maritime ltd.

  Dec 2012 - Nov 2019

  Project manager

  Logistics & Project Management in UAE, Iraq and International MarketOperations for shipments in Iraq (Oil & Gas Projects) with respect to their projects and governing authorities and handling the shipments according to the type of clearance i.e. Levy Exempted Temporary, Permanent or Duty Paid Handling of Project cargoes: Rigs movement, OOG cargo and other specialized shipments like Re‐export, Import for Re‐export, Sea to Air and vice versa, Explosives & RadioactivePreparation of Bids & Tenders for OIL& GAS clients in Iraq Reviewing the internal daily reports for more than 10 clients and ensuring the shipment process is being followed as per the procedure and timely Customer service for international clients of OIL & GAS in China, UAE & Iraq Reviewing and finalizing annual / shipments contracts with the clientsOperations for local inbound, outbound shipments & handling the shipments with respect to their incoterms Liaising with the shipping lines and transporters, coordination with International worldwide agents Documentation for inbound, outbound & cross trade shipments Supervising the database for enquiries, sales, quotes and shipment database and following updation of data on ERP system. Maintaining web tracking module for live updates for clients.Handling Break‐bulk, RORO & DGR shipments & Project Logistics: Accomplished 150+ container deliveries & 24,000 CBM Break bulk delivery at one time.Developed and implemented a new logistics strategy that reduced transportation costs by 15% and improved service levels by 10%.Negotiated contracts with suppliers and carriers, resulting in a 10% reduction in transportation costs and a 5% increase in service levelsImproved customer retention rate by 25% through the implementation of a proactive customer follow-up system Show less

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  Nar group llc

  Dec 2019 - now

  Logistics & project manager

  Logistics & Project Management in UAE, Iraq and International MarketOperations for local inbound, outbound shipments in Iraq (Oil & Gas Projects, Power Plant Projects, Construction Projects) with respect to their projects and governing authorities including Duty Paid & Exempted, Rigs movement, Permanent, Temporary, Re-export of Temporary cargo & Permanent cargo on the basis of repair & return, Explosive & Radioactive, Temporary cargo registration & renewal, RFQ's, Contracts, Bids & Tenders, shipments through all entry points of Iraq covering Pricing, Operations, Customer Service, After Sales, Sales support) with complete knowledge of Process for each oil fieldReviewing the internal daily reports for more than 10 clients and ensuring the shipment process is being followed as per the procedure and timely.Supervised 3PL custom clearance process & documentation with compliance to company as well as UAE Customs regulations.Customer service for international clients of OIL & GAS in China, UAE & Iraq and was the main Focal Point.Reviewing and finalizing annual / shipments contracts with the clients.Supervising the day-to-day operations of the transport fleet, including scheduling and dispatching vehicles including monitoring of all vehicles on GPS system.Calculation of load plans for proper utilization of trucks in consideration safety first and creating best possible total cost for the clients.Liaising with the shipping lines & transporters, coordination with International worldwide agents and following updation of data on ERP system. Maintaining web tracking module for live updates for clientsManaged the budget for the logistics department, reducing costs by 5% while maintaining service levels.Developed and maintained relationships with key stakeholders, resulting in a 10% increase in customer satisfaction and a 5% increase in supplier performance.Achieved a 20% increase in deal closures by improving negotiation skills and securing favorable terms for clients. Show less