Experience

• 

  Whitford worldwide

  Aug 2017 - Dec 2017

  Quality engineer intern

  Statistical Analysis of QC data using Excel and Access • For establishing control limit • For root cause analysisDevelop SOP for QC instrument (Rheometer, Automated Hegman Grind Gauge, Conductivity Meter)Rheological profiling of Raw material

• 

  Nanyang technological university singapore

  Sept 2017 - Jun 2018

  Undergraduate research assistant

  URECA programme under Assoc. Prof. Poenar Daniel PuiuResearch on MEMS-based Variable micro-Inductor • Literature review • Simulation of thermal, mechanical, and magnetic properties of several MEMS inductor design

• 

  Shopee

  Sept 2018 - Dec 2018

  Regional operations - trust & safety

  Querying and analyzing operational data (Python & SQL)

• 

  Shopee

  Aug 2019 - Sept 2023

  Senior associate, regional operations - trust & safety

  • Manage new features development including gathering pain points and business requirements and propose technical design• Visualize analysis to C-level management to kickstart feature development using internal visualization tool • Enhance quality control process with statistical analysis such as policy simulation and A/B testing• Build and manage reporting dashboards on metrics related to quality control and illegal items detection• Standardize SQL database structure and definition alongside data engineers• Implementing detection of gibberish words in product title based on Markov chain probability in SQL• Understand buyer pain points using topic analysis (NLP) on bad product reviews• Develop detection method for fake orders with Graph Theory• Develop detection method of illegal items that were undetected through image model due to disguised product image (selling cigarette with image of T-shirt) with combination of NLP and Graph theory Show less