Sumit Behl

Experience

• 

  IBM Daksh

  Jun 2006 - Nov 2007

  Senior Executive
• 

  IBM

  Jun 2006 - Nov 2007

  Sr. Customer Care Specialist

  Job Profile -Claim keying and adjudication.-Handling list from clients.-Maintaining Records of Processors Pendlists-Resolving member’s query through mail.

• 

  Aon

  Nov 2007 - Dec 2008

  Operations Team Member

  Worked On DBP processes streamlining projectI was part of the team who updated the CBT for DBP which helped everyone including the new hires in the benefits to understand the DBP processes.I have worked with the domain lead on this project and lots of people (onshore) were involved in this project. It was a huge success as manual errors were reduced to almost none after this project. Worked on Task Manager Tool implementation ProjectsThis tool is all about capturing the correct time we spending on each activity so that we can have correct production hours and we do not have any miss on closing maestro task. I was the one from the unit who helped in implementing the task manager tool in west unit. First I have attended the training to know how to use the tool and then, i have conducted training for everyone in the unit to let them know the same. Show less

• 

  Aon

  Apr 2018 - now

  ⇨ Contributed to the enhancement of Hiring Grids for the Philippines, ensuring alignment with the company's talent acquisition strategy and optimizing hiring processes.⇨ Successfully led and delivered the UK Gender Pay Review Project.⇨ Played a pivotal role in refining the Car Lease Policy for India Employees, creating a more attractive and competitive offering that aligns with employee needs and organizational goals.⇨ Actively engaged in the ongoing UK Gender Pay Gap Project, demonstrating your commitment to fostering gender equality and equitable compensation practices within the organization.⇨ Leading the Compensation Benchmarking exercise for India Employees, ensuring that the organization's compensation remains competitive in the market and aligns with industry standards. Show less -Manage operations of Aon's flagship survey line- "Radford Global Compensation Database" that helps set the standard for global compensation benchmarking-Manage a team of Analysts and report into the Service Manager (head of the unit).-Ensure project delivery and productivity end-to-end with focus on Quality of Delivery & Process Efficiency.-Allocate work assignments, track & control project timelines, resource allocation, identify & mitigate risks, and accountable for communication management. Responsible for business expansion and pipeline creation for future.-Lead kick-off meetings for large/complex assignments/Global projects to ensure common and comprehensive understanding of client/stakeholder requirements.-Develop and implement strategy to achieve the defined business objectives/targets and provide guidance in determining service level agreements (SLAs), control standards (SOPs) and identifying issue escalation matrix.-Implement various quality, technology, automation and standardization initiatives to enhance operational efficiency.-Identify automation opportunities within the process for reduction in manual effort as much as possible and optimum utilization of resources.-Translate the business goals to individual goals and set expectations/targets with the team. Demonstrate flexibility and adaptability in a changing environment.-Talent and Performance management through regular 1:1 connects with all direct reports. Build and manage capability to ensure 100% key talent back-up.-Ensure colleagues are motivated and engaged to perform. Bring out the best from teams by focusing on enhancing technical & personnel effectiveness through training, education and coaching.-Define career paths and development goals for retaining the talent and at the same time, ensure succession planning for critical roles.-Ensure high quality standards for interviewing & hiring employees in the organization. Show less

  • Senior Manager Compensation Benefits

    Jun 2021 - now

  • Operations Manager

    Apr 2018 - May 2021