Stuart Mckinnell

Experience

• 

  HM Revenue & Customs

  Jul 2004 - Nov 2006

  Tax Advisor
• 

  Barclays

  May 2007 - Jun 2022

  • Team Manager

    Sept 2016 - Jun 2022

  • Training Manager

    May 2013 - Sept 2016

  • Personal Banker

    May 2007 - May 2013
• 

  Barclays UK

  Jun 2022 - Jun 2024

  secondment

  • Customer Care Team Lead

    Jan 2023 - Jun 2024

  • Customer Care Leader secondment

    Jun 2022 - Jan 2023
• 

  Barclays

  Jun 2024 - now

  Optimisation Manager

  To define the standards and specifications around which others will operate and ensure that essential procedures are followed. work closely to other areas on how areas co-ordinate and contribute to the achievement of the objectives of the sub-function. This involves reviewing existing processes and client journeys to ensure we are delivering a market leading service. support with defining future procedures for others to follow, and will work with colleagues across Business Banking, including transformation and change teams to design and shape business area principles prior to deployment.To be aware of external competition, with a basic understanding of how our competitors differentiates themselves. This will support in achieving our high value client acquisition objective along with retaining our valuable clients. As we look to improve our client experience using existing internal tools such as the appointment booking process, research what our competitors are offering clients, and will create options for our tech and salesforce partners to consider.Making evaluative judgements based on the analysis of information. Support with resolving problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.Strong analytical skills and are required to use evaluative judgement based on the analysis of factual and qualitative information in complicated or novel situations. The analysis will involve a diverse range of internal and external sources such as procedures and practices. Where needed, design test and learns to improve the number of appointments across the business area, and deliver feedback to Business area stakeholders, on volumes and quality.Comprehensive communication and diplomacy skills to exchange complex information.Strong communication and diplomacy skills in order to guide, influence and convince others, in particular colleagues across the Bank and some external partners. Show less