Vincent Lim

Experience

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  Singapore Red Cross

  Feb 2003 - May 2004

  Singapore Red Cross Society, Executive, Donor Recruitment

  Core Responsibility:# Promote Blood Donation campaign and educate the public through exhibition and roadshow# Collaborate with Blood Donation partners in hosting blood donation campaign in their premises# Plan and forecast target on the blood collectionAchievement# Yearly increase on blood collection

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  NCS Group

  Jul 2004 - Sept 2005

  Helpdesk Specialist (Contract)

  Core Responsibility:# Address Customer needs by understanding the situation and giving appropriate suggestions to resolve the problem.# Document problems, steps and solutions to Remedy system.# Escalate complex problems to the respective engineer and follow through the process.Achievement# Problem solving resulting in customer satisfaction

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  Inland Revenue Authority of Singapore (IRAS)

  Sept 2005 - Jul 2011

  Senior Software Developer

  Core Responsibility:# Manage user expectation in requirements and outcome# Optimize in-house taxation program according to user requirements and ensure zero impact to existing business operation# Motivate and support team members in their day-to-day operationAchievement# Problem solving resulting in customer satisfaction

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  Grendian Wellness LLP

  Jul 2011 - May 2017

  Co Founder

  Responsibility:# Sustainable cash-flow and business growth in a competitive preventive healthcare industry.# Create a harmonious environment for Customers and EmployeesAchievement# Minimize overall losses at closing

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  Dräger

  Jan 2012 - now

  Core Responsibilities (IT Department)# Rollout and Support Quote to Order tool landscape adoption (e.g. Microsoft Dynamic Customer Relationship Management (MD-CRM), Global in-house analytic and quotation tools).# Optimize Quote to Order Process at country level# Develop a reliable support and training structureOther Responsibilities# Support Countries as the Project Lead on Regional Customer Intimacy Initiative (un-named).# Support Countries as the Regional Key-user on Sales Channel Partners Compliance and Risk Assessment Review (SCP-RA) GTC implementation. Show less Core Responsibilities (Sales and Finance Department)# Present periodical updates on business performance KPIs to Head of Department in the AAA Regional Office (Asia, Africa, Australia) on all division (i.e. Hospital and Safety)# Support and ensure strong Opportunity or Pipeline development in the region using Microsoft Dynamic Customer Relationship Management (MD-CRM) and Global in-house analytic tools.# Key trainer and contact point for Local and Global counterparts# Participate in Marketing Strategy developmentOther Responsibilities# Support Countries as the Regional Key-User the Global Customer Intimacy Program (BRIDGE).# Support Countries as the Regional Key-user on Sales Channel Partners Compliance and Risk Assessment Review (SCP-RA) GTC implementation.* GTC = General Terms and Conditions* Portfolio expansion to include Middle East, Africa & India in 2016Achievement#Successfully roll-out CRM 365 solution to Greater China, ASEAN and Korea supporting 168 Sales and Marketing users. Show less Core Responsibilities (Medical Marketing Department)# Observe and document end User behaviour when using various Medical devices (e.g. Anesthesia, Ventilator and Pendant) in their daily work activities.# Discuss and present unique end User behaviour to Company (HQ) stakeholder objectively.# Collaborate with Company (HQ) Research & Product Development team on enhancing device for better integration at end User workplace.Achievement# Participated in various CPM initiative and presented our findings to board management. Show less

  • Business Process and Application Manager

    Apr 2019 - now

  • Regional Business Manager

    Jan 2014 - Apr 2019

  • Partnership, Customer Process Monitoring (CPM)

    Jan 2012 - Jan 2014