SHAKIR P

Experience

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  ITCS Ltd

  Dec 2013 - Jun 2015

  IT Support Engineer

  Proven experience in network/Hardware/Operating system troubleshooting, PC assembly, System integration, Technical support, and service help-desk.Duties and Responsibilities:• Implementation and Updating Of Banking Software.• Front-end User support for Banking Software.• Technical Support for Oracle Database Installation and Configuration.• Handle Software and Database conflicts.• Troubleshoot Oracle Issues and Software Startup Problem.• Reinstall Oracle and help up Recovery of Database.• Backup Configuration of Oracle.• Installation of Windows 2003 Server.• Installation & Troubleshooting of Client Operating System.• Support for Anti-virus, spyware and malware removal. Show less

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  E-Gate Technology

  Jul 2015 - Oct 2015

  Network Support Engineer

  A self-motivated and organized professional with experience in network foundation topology and hands on experience Windows server 2012.Duties and Responsibilities:• Supporting Of Computer Software & Networking.• Configuration of Modem , Printer & Hardware Devices.• Installation of Windows 2008 / 2012 Servers. • Active Directory Management, Group Policy Management• Configuration of DNS, DHCP Servers• Working with Outlook & Outlook Express.• Troubleshooting Software through remotely using VNC viewer and teamviewer.• Backup Configuration . Show less

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  LuLu Group International

  Jan 2016 - now

  Retail Business focused Technical Support Specialist with experience. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Duties and Responsibilities:• Installation and maintenance of POS Machines.• Installation & configuring computer hardware, operating systems, applications and PDT Devices.• Managing AD User accounts, Group policies, DHCP and dealing with password issues.• Managing & maintaining IT Infrastructure,Troubleshoot System applications, Wired and Wireless network issues through remote desktop.• Deploying Antivirus Policies and safeguard procurement.• Front End support for Self Checkout POS.• MS Office packages & Product support .• Configuring and installing the peripheral devices such printer, Scanners, Thin clients, web cam, IP-camera, VC-devices.• Inventory Management using SAP & Analyzer.• END User support for SAP.• Work extra hours to meet deadlines, as required and where reasonable.• Provide assistance and support to colleagues in IT-related matters.• Ensure that a high level of customer service and support is provided to all internal and external customers.• Logged call data in the Ticket Management System to ensure timely resolution. Also, making reports of daily open and closed tickets. Show less

  • System Support Engineer

    Oct 2021 - now

  • IT Support Engineer

    Jan 2016 - now