Tegan Whalan

Experience

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  Michel's Patisserie

  May 2005 - May 2010

  Data Entry Assistant

  • Efficiently and accurately recording sales and staff details with MYOB and Microsoft Excel using the Microsoft Windows operating system• Utilising excellent communication and problem solving skills to complete required tasks punctually• Modifying and updating Excel spread sheets when necessary

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  RSPCA

  Dec 2006 - Mar 2010

  Rescue Officer

  During my 3 years with RSPCA SA, I was involved in the induction and training of over 13 new staff members. My duties included:• Independently organising and processing up to 50 ingoing and outgoing clients in a day, multitasking, ensuring paper work is complete, clients are satisfied, and making phone calls• Performed shelter operating procedures in regards to locking and arming buildings, money and till management, OH&S procedures and media policy• Promoting products & the facilities to potential new clients, including giving tours of the facilities and responding to spontaneous questions• Utilising knowledge of dogs and dog behaviour to monitor up to 100+ dogs’ physical and psychological wellbeing• Discussing with clients their animals in a questionnaire format, writing client answers in a concise way for future reference, and advising clients on animal care when issues arise• Reporting to supervisors matters needing further investigation• Provided instructions to a number of co-workers and volunteers• Working collaboratively with staff members to constantly improve procedures to better quality of service• Adapted to changed procedures as they arose, resulting in the boarding centre being at 100%+ capacity for many months of the year• Using PetMate software on the Microsoft Windows platform Show less

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  Australian Red Cross

  Sept 2009 - Feb 2010

  Save-a-mate Peer Educator

  • Communicating with staff and volunteers to ascertain availability and allocate trainers to upcoming sessions• Developing a sexual-health training module, including the creation of a number of activity plans for trainers to implement in diverse environments – from schools to prisons• Compiling data and formulating a report on the implementation of the save-a-mate program in the Yorke Peninsula, 2009

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  Delta Dog Safe Program

  Mar 2010 - Apr 2012

  Co-Ordinator

  • Inducted, trained, and re-trained over 40 volunteer presenters to deliver key safety messages to young children• Organised the delivery of the program to over 20, 000 children per year, through networking and contact with schools• Delivered the program effectively to a number of audiences, from 2 year olds, to primary school students, to parents• Developing resources for the program and organised training days to ensure high-quality presentations among volunteers• Contacting education facilities in a professional and persistent manner, communicating with a variety of people, in order to secure over 400 individual bookings over the course of the year• Delivering the program’s key messages to young children with excellent teacher feedback and student retention, illustrating exceptional presentation and communication skills to a young audience• Promotion of the programs key messages through building relationships with key partners and identifying opportunities for further promotion• Responding efficiently to issues of concern, including evaluations of the program, to implement changes for further development of the • Working independently as the only Delta Society Australia employee in South Australia• Using Microsoft Excel and other programs to effectively manage bookings, volunteers, contacts, and other administrative duties• Extensive knowledge of Adelaide suburbs• Collating data and writing reports regarding the program and its successes Show less

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  Australian Red Cross

  Aug 2013 - Jan 2019

  • Responsible for the performance of the first aid trainer team, including professional development, performance review, and otherwise providing active communication and leadership to the team.• Recruiting new trainers from short listing, interviewing, on-boarding processes, and mentoring.• Problem solving - analysing past and current performance and making recommendations based on productivity and profitability. • Communicating, embodying, and promoting Red Cross programs and values.• Prioritising tasks and streamlining processes, including sorting incoming correspondence and actioning as appropriate.• Weighing the costs and benefits of various options to determine the best course of action toachieve organisation goals.• Perform general office management duties such as keeping supply of stock, maintaining records, and answering phone calls.• Communicating concisely and appropriately in verbal and written form, in ‘expert’ and ‘casual’ contexts.• Utilising skills in adaptability and quick learning to adapt to a constantly changing environment.• Utilising technical skills including basic IT troubleshooting, familiarity with various OS, apps,software programs, phones and photocopies.• Travelling intra and interstate as required. Show less

  • Senior First Aid Trainer

    Oct 2015 - Jan 2019

  • First Aid Trainer

    Aug 2013 - Jan 2019
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  Dog Consultancy

  Dec 2013 - now

  Business Owner

  • Assisting and mentoring clients in best practice dog handling – normally providing consults in home environments• Designing and delivering online dog training courses• Managing all elements of my own business • Proven ability to train and educate adults in dog handling

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  T L Whalan

  Nov 2014 - now

  Author

  2024 - Publication of "The Wirrabara Whalans", a family history project.2014-2024: Writing multiple novels across diverse genres, including:-Young adult-Thriller-Historical fiction-Middle grade-Romance-Sci-fi-Fantasy

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  Guide Dogs SA/NT

  Jan 2019 - Oct 2021

  Puppy Development Centre Attendant

  Responsible for the day-to-day development of service dog puppies.• Monitoring the wellbeing of puppies and breeding bitches, and accurately recording matters of note.• Utilising pre-existing knowledge to make recommendations on procedures in terms of puppy development and brood management.• Ensuring the litter environment is enriching and clean.• Training puppies.• Communicating effectively with other staff through written form and verbally.• Following instructions in regard to chemicals and their management and use. Show less

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  ABORIGINAL FAMILY SUPPORT SERVICES INC

  Aug 2019 - Mar 2022

  Facilitator

  • Delivering programs to Aboriginal and Torres Strait Islander clients• Collaboratively creating new programs specifically for Aboriginal and Torres Strait Islander communities• Accurately recording interactions with clients in case notes, and following policies and procedures regarding case note processes• Refining delivery techniques over time, responding to feedback• Undertaking case work with Aboriginal and Torres Strait Islander clients

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  Sonder

  Mar 2022 - Nov 2022

  Indigenous Health Project Officer

  -Working with primary health services to ensure culturally safe service delivery-Running all aspects of events from scheduling, venue booking, catering, processing stallholders, working with the marketing team, and visiting target groups to encourage interest-Managing stock for events and public relations activities-Work autonomously

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  Australian Electoral Commission

  May 2022 - May 2022

  Polling Officer / Second in Charge

  Also in March 2018, and October 2023 (referendum).• Greeting members of the public, asking standardised questions, and then efficiently and accurately recording details• Working within a team to calculate election booth results• Understanding the electoral system and the role of individual booths• Providing integrity and neutrality to a crucial democratic process

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  Lutheran Care

  Dec 2022 - Jun 2023

  Team Leader, Children's Contact Service

  -Establishing a new service ‘from the ground up’, including practice manual, staff training, logistics of the physical space, advertising, and networking-Managing a staff team in terms of compliance documents, supervision, staff training, and supporting emotional wellbeing-Working with families in conflict due to separation or divorce, including referral to complimentary services-Utilising extensive knowledge of domestic violence to work with survivors on safety planning-Writing extensive, neutral observation notes about parents and caregivers interacting with their children-Liaising with funders regarding reporting and meeting the scope of the service Show less

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  Uniting Communities

  Sept 2023 - now

  Facilitate healthy interactions between parents and children undergoing reunification or who have recently reunified due to Department of Child Protection involvementProviding feedback and education to parents to increase their parenting capacityCollaborating with other staff members on family progressSupervising children with high needs and from trauma backgrounds from 0-6 years of ageMaintaining case notes and providing details for reports

  • Family Therapist with Newpin

    Apr 2024 - now

  • Early Childhood Specialist / Attachment Coach with Newpin

    Sept 2023 - Apr 2024
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  National Trust of South Australia

  Apr 2024 - now

  Museum Guide

  -Independently open and close the museum-Provide friendly and personable customer service to tourist visitors-Provide engaging, accurate, and relevant historical information relating to Burra and its mining history-Handle money and balance the till and EFTPOS daily