Benny Pelet 🎗️

Experience

• 

  Israel Defense Forces

  Apr 2003 - May 2008

  The Role includes:* Management of 4 officers and 100 soldiers. * Management for the detective Department. * functioning as professional authority in the cut of Sharon. The Role includes:* Management for field operations unit. * Delivering training on computers, education and combat to 600 soldiers. * Responsibility for the field training unit - creating a training program, commanding soldiers, and meeting the training objectives. The Role includes:* Network Manager, responsible for establishing communication infrastructure for 200 end users and stations * Help Desk staff management.

  • Base Commander

    May 2007 - May 2008

  • Operations Officer

    Oct 2005 - May 2007

  • Computing Technology Officer

    Apr 2003 - Oct 2005
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  Microsoft

  Jan 2009 - Jan 2011

  The Role includes: *1-1 management of 30 agents includes monthly assessments, goals, feedbacks, bonuses and more.* Management of the customer service center which includes Pre-sale team, Post-sale and partner service.* Setting team goals and individual goals, and maintaining high satisfaction level. * Managing the online media communication channels - chat, blog and email. * Interacting with dissatisfied customers that increase negative feedback on the customer care and support. * Creation and maintenance of monitoring reports and analyzing staff efficiency. * Investigation of CSAT surveys to improve customer satisfaction. * Working with product managers and project managers in Microsoft Show less

  • Customer Service Manager

    Jan 2010 - Jan 2011

  • Support Engineering Team Lead

    Jan 2009 - Jan 2010
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  Bynet

  Sept 2011 - Jun 2019

  The Role Includes:• Cloud Infrastructure Department - Responsibility about the cloud infrastructure and maintenance,Planning new cloud solutions, based on a team of experts (System, Networking, Security).• Data Center Services Activity - Responsibility for the largest Data Center site in Israel.The 10 members of the 24x7 NOC meet the needs of the site while providing monitoring and a preliminary analysis of problems and implementation of escalation to the appropriate authorities in the organization• Managed Services Department - IT management of Tens organizations, that includes 24x7 monitoring, proactive maintenance and ongoing customer support.• Developing sales and marketing strategies, managing all aspects of customer development and business standards.• Implementing technological solutions to further advance our customers experiences.• Leading complex processes and negotiations with clients and business associates and vendors. Show less

  • Director of Managed Services Provider (MSP)

    Apr 2015 - Jun 2019

  • Customer Support Manager , Proffesional Desk

    May 2013 - Apr 2015

  • Head of Managed Services Department

    Sept 2011 - May 2013
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  Bezeq The Israel Telecommunication Corp.

  Jun 2019 - Oct 2022

  Director of Platform Operations, Cloud & Data Center

  Leading the company's operational activities, responsible for business continuity, managing a budget of over 10 million $ Managing SLAs and CSAT with dozens of vendors, leading cross-organizational projects and managing all the technology departments in the company's production environment:• National Control Center• National Communications Infrastructure Department• National Collaboration Department• Cloud & Virtualization Department• Cyber Security services• Data Center & Hosting Services• National Live Broadcasting Department• Internal Enterprise IT Department• Software Department Show less

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  Ness Technologies | נס טכנולוגיות

  Nov 2022 - Sept 2024

  Head of Computing and R&D Company, Jerusalem Municipality
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  Rotec רוטק 360

  Sept 2024 - now

  Chief Executive Officer