Christian Lopez Figueroa

Christian Lopez Figueroa

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location of Christian Lopez FigueroaMexico City, Mexico

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  • Timeline

  • About me

    Director, Customer Experience • Master of Project Management • Master of Digital Marketing • Bachelor of Business Administration • Lean Six Sigma Green Belt

  • Education

    • ESI School of Management

      2022 - 2023
      Master's degree Marketing Master
    • ESI School of Management

      2019 - 2021
      Bachelor of Business Administration - BBA Business Administration and Management, General Bachelor
    • ESI School of Management

      2024 - 2025
      Master's degree Project Management Master
  • Experience

    • Alorica

      Nov 2013 - Jul 2024

      Oversee daily operations to ensure seamless execution and world-class experiences for both employees and customers. Develop and implement strategies to drive performance excellence across all functions. Allocate company resources effectively to maximize program growth and operational efficiency, while aligning initiatives with enterprise-wide objectives to support sustainable business growth. Manage all aspects of daily operations, ensuring high standards are maintained while identifying opportunities for improvement. Develop and implement action plans to drive performance and consistently exceed desired results. Foster strong client relationships, becoming a key contributor to the success and growth of the network. Manage all aspects of daily operations, ensuring high standards are maintained while identifying opportunities for improvement. Develop and implement action plans to drive performance and consistently exceed desired results. Foster strong client relationships, becoming a key contributor to the success and growth of the network. Oversee quality and productivity by optimizing team performance, leveraging individual strengths, and identifying areas for development to drive continuous improvement. Led the operations team to ensure adherence to quality and efficiency standards, driving consistent performance and operational excellence.

      • Director

        Oct 2023 - Jul 2024
      • Senior Operations Manager

        Aug 2021 - Oct 2023
      • Senior Operations Manager

        Sept 2020 - Aug 2021
      • Division Manager

        Apr 2018 - Sept 2020
      • Operations Supervisor

        Nov 2014 - Apr 2018
      • Customer Service Representative

        Nov 2013 - Nov 2014
  • Licenses & Certifications

    • Agile Project Management Certifications

      ESI School of Management
      Aug 2024
      View certificate certificate
    • Liderazgo Estratégico: Forjando el Futuro de la Organización

      INCAE Business School
      Oct 2023
      View certificate certificate
    • Tecnologías que transforman Negocios

      ESI School of Management
      Feb 2023
      View certificate certificate
    • Digital Mindset On

      ESI School of Management
      May 2022
      View certificate certificate
    • Retos del Liderazgo en la Virtualización

      ESI School of Management
      Mar 2022
      View certificate certificate
    • Inteligencia Artificial

      ESI School of Management
      Jun 2022
      View certificate certificate
    • Analítica de datos: Una Estrategia para escalar tu negocio

      ESI School of Management
      Feb 2022
      View certificate certificate
    • Trendlab Organizaciones Ágiles

      ESI School of Management
      Apr 2022
      View certificate certificate
    • Habilidades Disruptivas - Equipos Innovadores

      ESI School of Management
      May 2022
      View certificate certificate
    • Liderazgo y Organizaciones Positivas

      ESI School of Management
      Jan 2022
      View certificate certificate