Christian Lopez Figueroa

Experience

• 

  Alorica

  Nov 2013 - Jul 2024

  Oversee daily operations to ensure seamless execution and world-class experiences for both employees and customers. Develop and implement strategies to drive performance excellence across all functions. Allocate company resources effectively to maximize program growth and operational efficiency, while aligning initiatives with enterprise-wide objectives to support sustainable business growth. Manage all aspects of daily operations, ensuring high standards are maintained while identifying opportunities for improvement. Develop and implement action plans to drive performance and consistently exceed desired results. Foster strong client relationships, becoming a key contributor to the success and growth of the network. Manage all aspects of daily operations, ensuring high standards are maintained while identifying opportunities for improvement. Develop and implement action plans to drive performance and consistently exceed desired results. Foster strong client relationships, becoming a key contributor to the success and growth of the network. Oversee quality and productivity by optimizing team performance, leveraging individual strengths, and identifying areas for development to drive continuous improvement. Led the operations team to ensure adherence to quality and efficiency standards, driving consistent performance and operational excellence.

  • Director

    Oct 2023 - Jul 2024

  • Senior Operations Manager

    Aug 2021 - Oct 2023

  • Senior Operations Manager

    Sept 2020 - Aug 2021

  • Division Manager

    Apr 2018 - Sept 2020

  • Operations Supervisor

    Nov 2014 - Apr 2018

  • Customer Service Representative

    Nov 2013 - Nov 2014