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Alex Perez

Alex Perez

US Marine

Followers of Alex Perez806 followers
location of Alex PerezBuffalo-Niagara Falls Area

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  • Timeline

  • About me

    Manager, Service Management Office at Moog Inc.

  • Education

    • Saint Bonaventure University

      2016 - 2017
      Master of Arts (M.A.) Strategic Leadership

    • D'Youville College

      2014 - 2016
      Master of Business Administration (MBA) Business Administration and Management, General

    • Rochester Institute of Technology

      2007 - 2012
      Master of Science (M.Sc.) Network and System Administration/Administrator

  • Experience

    • United States Marine Corps

      Jun 2002 - Jun 2006
      US Marine

      • Graduated first in class resulting in meritorious promotion• Awarded the Navy and Marine Corps Achievement Medal• Earned Non-Commissioned Officer rank; effective leadership experience.

    • Synergy Global Solutions

      Jun 2006 - Jun 2008
      Systems Analyst

    • Russell Bond & Co. Inc

      Jun 2008 - Feb 2015
      Information Technology Manager

      Responsible for overseeing all day-to-day activities of IT operations and project management. Align IT initiatives to strategic business goals. Monitor the organization's operational requirements, research strategies and technology solutions, and implement cost-effective and efficient systems to achieve business objectives.

    • M&T Bank

      Feb 2015 - Jan 2019
      Incident and Problem Manager, Banking Officer

    • Kaleida Health

      Jan 2019 - May 2021

      Incident Management, Request Fulfilment, Knowledge Management, and Problem Management process owner.

      • Manager Service Desk / ITSM (Incident, Problem, Knowledge, Request) process owner

        Nov 2019 - May 2021

      • Incident and Problem Manager

        Jan 2019 - Nov 2019

    • Moog Inc.

      May 2021 - now
      Manager, Service Management Office

  • Licenses & Certifications

    • ITIL 4 Specialist: Monitor, Support and Fulfil Certificate

      PeopleCert

    • ITIL® 4 Managing Professional Designation

      PeopleCert

    • ITIL 4 Leader: Digital & IT Strategy Certificate

      PeopleCert

    • ITIL® 4 Specialist: High Velocity IT Certificate

      PeopleCert

    • ITIL 4 Strategic Leader Designation

      PeopleCert

    • ITIL 4 Practice Manager Designation

      PeopleCert

    • ITIL® 4 Strategist: Direct, Plan and Improve Certificate

      PeopleCert
      Mar 2023

    • ITIL® 4 Specialist: Create, Deliver and Support Certificate

      PeopleCert

    • ITIL® 4 Specialist: Drive Stakeholder Value Certificate

      PeopleCert

    • ITIL® Foundation Certificate in IT Service Management

      PeopleCert
      Apr 2021

  • Honors & Awards

    • Awarded to Alex Perez
      Navy and Marine Corps Achievement Medal United States Marine Corps Mar 2006

  • Volunteer Experience

    • Team Leader

      Issued by Educational Technology Foundation of Western New York on Jun 2013
      Educational Technology Foundation of Western New YorkAssociated with Alex Perez