Christopher Freeman, CSSGB

Experience

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  HERE Technologies

  Jan 2003 - Jan 2019

  Senior Quality Improvement Specialist

  At HERE, (formerly NAVTEQ) I was able to rise through the ranks—earning 3 promotions—amidst multiple mergers and acquisitions, ultimately landing in Quality to drive Six Sigma Green Belt projects following Agile methodology and serve as a liaison to resolve high-priority problems for HERE’s largest clients.► Resolved escalated problems by serving as liaison between technical teams and global Fortune 500 client stakeholders- performing root cause analysis, process mapping, and collaborating cross-functionally to identify and implement solutions► Saved $4.8K/year and reduced hours spent on reporting 35% by managing green belt project to streamline reporting and enhance customer escalation processes in JIRA- documented process, performed UAT, led change management and training, and measured impact► Enabled organization to achieve ISO recertification by performing internal audits, systemic analysis, and implementing improvements to close quality gaps, enabling organization to reach passing scores► Cultivated relationships with cross-functional stakeholders to gather requirements, understand business pain points, and gain buy-in to implement scalable solutions; led change management efforts to drive post-implementation adoption► Strengthened root cause analysis processes, replacing surface-level assessments with deep investigations for better results► Beat KPI 2% and minimized incident reoccurrences 20% by collaborating with team to reduce delays and product reshipments► Drove process improvements by identifying gaps, determining root cause, strategizing corrective actions, and designing solutions Show less

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  Purdue University

  Jan 2020 - Jan 2021

  Simplilearn/Purdue University Post Graduate Program in Business Analysis

  I enrolled in a 6-month Simplilearn program to master Business Analysis techniques following BABOK. I learned practical methods to identify and engage stakeholders, gather and analyze requirements, strategize business solutions, leverage Tableau and Excel for data analysis, optimize JIRA, identify trends, design flowcharts and wireframe diagrams.► Promoted data-driven decision making in eCommerce organization by creating dashboard to identify trends (capstone project)► Earned Business Analysis Post Graduate Certificate Show less

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  Abbott

  Sept 2021 - now

  Business Analyst