Kathryn Carlson

Experience

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  MSAD #11

  Jan 1994 - Jan 1999

  Substitute Teacher

   Substituted elementary and secondary classes during fall, winter, spring, and summer breaks while in college.

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  MSAD #11

  May 1999 - Jun 2000

  Educational Technician I and II

   Taught English, Reading, Math, Science, and Social Studies in an elementary behavioral program (Spring of 1999) Assisted in teaching Science and Social Studies in a middle school alternative program

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  Microdyne

  Feb 2000 - Oct 2002

  Lead Trainer and Quality Assurance Lead

  • Wrote the curriculum, support boundaries, quality assurance standards, and internal resource websites• Trained new hire classes and delivered vitality training for all contracts

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  Dell Technologies

  Oct 2002 - Apr 2008

  Instructional Design Analyst - Project Mgr - Customer Experience Mgr - People Mgr

  • Led projects driving efficiency and cost savings• Protected assets for the company, staff, and consumers through annual audits of the Americas Customer Care• Developed and implemented training • Wrote and tested BCRP (BCRP: Business Contingency Recovery Plan) for the Americas Customer Care

• 

  Eddie Bauer

  May 2008 - May 2009

  Assistant Manager

   Drove store metrics through training, coaching, and motivation Set clear performance expectations and gave appropriate recognition for performance

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  Princess Nora bint Abdulrahman University

  Oct 2011 - Jun 2015

  Senior Manager - Manager - ESL Teacher

  -------------------------Senior Manager/ Senior Lead Teacher (Jan. 2015 - June 2015)-------------------------• Operational management of Lead Teachers and teachers for a program of approximately 100 staff members.• Managed the operations for 103 staff members and 3,421 students• Organized exam preparations, student records maintenance, and staff records• Promoted sustainability through documenting policies and procedures• Drove standardized exam procedures through professional development sessions• Drove efficiency within the program utilizing technology• Created visual reports for the deanship when required-------------------------Managser / Lead ESL Teacher (Aug. 2012 - Jan. 2015)--------------—————• Operational management of teaching staff • Completed teacher observations and assisted in developing teachers' skills• Conducted Professional Development sessions at the university• Ensured all administrative, and classroom, duties are properly managed• Assessed curriculum in order to determine where there may be opportunities for improvement-------------------------ESL Teacher (2011 - 2012 Academic Year)-------------------------• Developed lesson plans appropriate to milestones set by the college • Engaged students through humor and activities designed for maximum interaction• Attended weekly professional development seminars• Selected as a teacher mentor for the candidates of the TKT certification (TKT - Teaching Knowledge Test through the University of Cambridge) Show less

• 

  Saudi British Centre

  Jul 2012 - Oct 2012

  ESL Teacher

  • Provided high quality and motivational English as a Foreign Language instruction to female students for a charity in Al-Mazahmiyah, KSA during the summer of 2012.

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  Spectrum Generations

  Jun 2016 - now

  • Successfully implement, monitor, and report on Population Health contracts • Drive efficiency through continual BPI• Enforce sustainability and consistency through cross-functional communication and documentation• Develop protocols to meet contractual, consumer, and business requirements• Establish and implement seamless and innovative ways of supporting our stakeholders • Develop protocols to meet contractual, consumer, and business requirements.• Increase efficiency through analyzing processes and rolling out improvements (BPI).• Manage multiple contracts from the initiation stage to closing..• Design program protocols that assist staff determine the social determinants of health of clients.

  • Community Services Director

    Dec 2018 - now

  • Aging and Disability Resource Manager

    Jun 2016 - Nov 2018