
Saravana Kumar
Customer Support Engineer

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About me
Solution Architect at Athena Technology Solutions
Education

Sapthagiri College Of Engineering
-B.E. Electrical & Electronics EngineeringI've done my Engineering graduation

Bharathi Vidyalaya Hr Sec School
-12th Std Maths, Physics, Chemistry & BiologyDone Twelfth Standard at BVHSS

St Pauls Hr Sec School, Salem-7
-10th Std
Experience

Nexus Computers
Sept 2000 - Sept 2002Customer Support EngineerAs a customer support engineer supported end users of Chennai, Pune, Mumbai & Gurgaon. Installation, configuration of servers, desktops, printers. Disk monitoring, health check of hard disk, Memory management & backup/restore of data’s, Maintaining machines in the inventory & Software auditing / inventory, Preventive maintenance for desktops and servers, SR & RR management

CMS Info Systems
Sept 2002 - Aug 2005Team LeadPosition Summary 1:-*********************** Lead a Team of 14 Engineers with 3 call coordinators in supporting EDS – Technical Infrastructure Group behalf of CMS Computers & provided Facility Management Services.Position Summary 2:-************************* As a Sr.Customer Support Engineer provided first and second level support for end users, involved in installation and configuration of servers and desktops, messaging application support.

Verizon
Aug 2005 - Feb 2006Systems AdministratorThe system administrator serves as an effective administrator for Wintel based servers, implementing the new technologies, troubleshooting the problems related to Wintel Platform. This also includes handling short-term implementation projects, vendor co-ordination Server implementation and administration.

Electronic Data Systems
Feb 2006 - Feb 2011Technology LeadPosition Summary 1:-*************************The Tech. Lead focusing on server team deliverables for ANZ, including the Domain design, Site survey, Data Centre Readiness, Equipment Relocation, New Server Build, Server Assessment (and resultant remediation) reports, weekly project server status reports and documenting HP’s value proposition for ANZ project work.Position Summary 2: (Sr.Principal Infrastructure Er.)************************As a Domain Admin, Design & Deployment Engineer providing Wintel based design solutions for the client, which includes analysis & design solutions for new site implementation, server hardware refresh & upgrade, storage hardware refresh & upgrade, Integration projects, migration projects, server consolidation, application server capacity planning, solution for disaster recovery, branch relocation, server auditing as well as the subject matter expert in AD/DNS administration & also leading 35 Plus level 1 & 2 Engineers supporting APAC Region. Show less

Accenture
Feb 2011 - Apr 2011Technology ArchitectLead / Manage / execute the Technology Architecture for the SAP ILM Program for SAP ECC and SAP BW which also includes setting up of servers, clustering/configuring of DR systems, conduct Performance/Infrastructure/ORT tests for SAND servers and application. Manage and co-ordinate with 3rd Party Service providers, IBM, Infosys on Technology Architecture required to for the SAP ILM program to be successful. Lead and execute the design and implementation (using ADM) of the Technology architecture required for the SAP ILM Program Show less

RBS
Jun 2011 - Nov 2011Project ConsultantProject Consultant for migrating GBM & Non-GBM data to the Data Cleansing Model ensuring accurate delivery of business requirements. Migrating ABN Amro bank's data to a more robust and secure platform(RBS Network).

J.P. Morgan
Jan 2012 - Jun 2012ConsultantEnsure that windows server operating systems meet the Controls & Compliance requirements as per JPMorgan Chase’s Information Risk Manager (IRM) standards. Enable appropriate risk assessments, as well as prevention, protection, detection, and reaction to conditions that could adversely impact the confidentiality, integrity, and availability of Windows Server operating system across ASIAPAC, EMEA & AMER regions

Emerio
Oct 2012 - Sept 2013Technical ArchitectPosition Summary 1:-----------------------------Install, deploy & provide support for Windows server infrastructure for Spendvision across two data centres in Australia and USA, lead and manage L1/L2 teams. Work closely with the network infrastructure group & other teams to ensure the highest level of availability of systems support to the payment card industry giant Spendvision. Position Summary 2:-----------------------------Hardware refresh, deploy new VMWare Virtual Infrastructure & provide support for ESXi, Vsphere, SAN, Wintel, Backup & monitoring servers and networking devices.This project was to significantly reduce the overheads as well as the risks associated with the on-going hardware issues on the existing infrastructure. In addition, provide the recommendations on how to approach this project in an effective manner in order to reduce the overall impact to their organization, providing recommendations where possible on the use of relevant technologies. Show less

Athena Technology Solutions
Oct 2013 - nowSolution ArchitectResponsible for ensuring that Wintel servers, storage, security, monitoring, virtualization and application needs are architected for redundancy, scalability and performance. And also accountable for research and recommend next generation technologies that align with the Global infrastructure delivery and Enterprise technology roadmap.
Licenses & Certifications

ITIL Foundation v3
OGC
MCITP - Enterprise Administrator 2008
Microsoft
MCSA - Windows 2000
Microsoft
MCTS in Active Directory 2008
Microsoft
Microsoft Certified Solutions Expert - Server Infrastructure (WS-2012)
Microsoft
VMware Certified Professional 5 - Data Center Virtualization (VCP5-DCV)
Vmware, Inc.- View certificate

MCSE: Cloud Platform and Infrastructure — Certified 2016
MicrosoftSept 2016 - View certificate

MCSE: Cloud Platform and Infrastructure — Certified 2016
MicrosoftSept 2016 - View certificate

MCSA: Windows Server 2012
MicrosoftApr 2013
Honors & Awards
- Awarded to Saravana KumarCertificate of Appreciation Emerio Technologies Pvt Ltd Mar 2013 The certification of appreciation is awarded in recognition of efforts in going that extra mile to ensure customer satisfaction
- Awarded to Saravana KumarSpot Award Winner 2008 Electronic Data Systems India Pvt Ltd Jun 2008 Refreshed 25 domain controllers across Asia Pacific Region as part of COE MWE program, deployed 5 DCs in new site & setting up new Data Centers & infrastructure servers in AP region.
- Awarded to Saravana KumarBest Engineer of the Year 2004 CMS Computers
Languages
- taTamil
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