Mohamed Saeed

Experience

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  Dubai Duty Free

  Apr 2005 - Oct 2007

  Customer Service Representative

  Reservation thru phones and walk-in guest reservation● Guest arrival and guest departure.● Dealing with complaints.● Contact customers if there’s any problems or any justifications.

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  Groupe Crédit Agricole

  Nov 2007 - Oct 2008

  Customer Service Representative

  ● Handling all customers' compliance● Contact Customers if there is Problems or any Justifications.● Maintaining current customer and developing new accounts● Ensure proper communication with internal and external customers.● Cooperating between client’s customers and internal departments.● Helping customers to have highest quality service.● Convince the large company owners to deal with our bank by offering them different Facilities.● To achieve my target in Credit Cards, Insurance, TD’s & Loans. Show less

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  National Bank of Um Al Quwain

  Nov 2009 - Dec 2015

  Customer Service And teller supervisor

  ● assisted in providing leadership, motivating and training employees to increase bank revenue goals along with customer performance goals .●Acted as the first line of communication in the absence of the branch manger● Supervised teller staff and while assisting the training and development of teller and customer service staff.● Resolved escalated customer service issues.● Facilitate bank transactions for the clients including assistance in Account opening and maintenance.● Operate ATMs and CCDM machines and report their daily proofs. ● Manage inward/outward clearing ( ICCS) for ALL BRANCHES and transfer daily outward files to Central Bank within cut off time. •Handle all remittances (Telex Transfer), issue pay orders and demand drafts.Offering Bank’s Assets & Liabilities products and efficient utilization of the approved limits. • Manage and handle the cash / cheques transactions at the teller counter and ensure the Delivery of quality service to customers while adhering to operational controls and avoiding cash excesses and shortages Show less

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  First Abu Dhabi Bank (FAB)

  Feb 2015 - Jun 2018

  Customer Service Officer

  • Maintaining current customer and developing new accounts, home mortgage, loans. credit card and fixed deposit.• Opening new accounts for customers (Wealth, current, SME & savings).• Assisted branch manager in identifying Sales opportunities for the branch.• Expanded customer base by advertising bank products to customers and support a large volume of accounts.• Achieved bank revenue goals through individual sales and coaching staff to drive new leads though daily customers contact opportunities.• Effectively defined and addressed customer needs to ensure quality service and capitalize on opportunities for expanding and diversifying revenue channels.• Maintaining a cordial business relationship with SME and VIP clients assigned to the portfolio in order to ensure full and efficient utilization of the approved limits.• Handling branch daily, monthly reports. Show less

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  Mashreq Bank

  Oct 2018 - Dec 2019

  Business Development Manager

  • Analyzed statistics and other data to determine the level of customer service performance achieved by the team and provided them the resources needed to reach their goals.• Implemented additional sales program that increased revenue and a comprehensive commission program for the CSR's• Assist customers with taking out different types of loans including personal loan , mortgage and credit cards.• Train team members on maintenance procedures and requirements• Conduct monthly, quarterly and six month audits to ensure the branch maintains regulation guidelines• Greeted bank customers upon entry and assist them in whatever they need.• As a Supervisor, I am skilled in training new hire's on teller's row so that they can become proficient in all teller duties.• Properly execute open and closing procedures for the branch daily. In charge of ensuring daily cash reconciliations done accurately.• Handle/ conduct customer service representative duties such as the opening and closing of accounts, explaining various products the bank can offer; accounts available and loans, and customer account maintenance.• Supervised an average of 5employees. Show less

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  Coral Sea Hotels , Resorts and Nile Cruises

  Jan 2020 - Aug 2020

  Learing and development Specialist

  Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.Develop individualized and group training programs that address specific business needs.Develop training presentations that target tangible results.Implement effective and purposeful training methods.Effectively manage the training budget.Evaluate organizational performance to ensure that training is meeting business needs and improving performance.Assess employees’ skills, performance and productivity to identify areas of improvement.Drive brand values and philosophy through all training and development activities.Effectively communicate with team members, trainers and management.Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.Train and supervision over 500 employees with minimum attendances of 25 employees per session. Show less

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  Banker's Lounge

  Sept 2020 - Mar 2021

  Learing and development Specialist

  Create and implement soft skills training materials . Supervisions live and online training seasons such as , sales , Communication skills Presentation skillsProblem-solving skillsLeadership skills Emotional IntelligenceTime managementTeamworkAnd self development.Keep good tracking and recording of the evaluation of the assigned programs and reporting the positive and negative comments to the related stakeholders to work on improving the quality of the programs.Identifying and assessing future and current training needs. Drawing an overall or individualized training and development plan. Show less

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  Sales Experts House

  Mar 2021 - Jan 2022

  Training Manager

  Evaluate employees and identify weaknesses.Identify training needs according to needs.Based on research, plan and implement training programs that will prepare employees for the next step of their career paths.Assess employees’ skills, performance and productivity to identify areas of improvementEffectively communicate with team members, trainers and management.

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  Wilson Learning

  Jan 2022 - now

  Business Development Manager
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  SPECTECH

  Jun 2023 - now

  Senior Business Development Manager

  • Researching and identifying new markets and customer needs in the IT sector• Promoting the company’s IT solutions, such as software, hardware, cloud, data, or security, to potential and existing clients• Collaborating with IT experts, such as developers, engineers, or consultants, to deliver customized and innovative IT solutions• Keeping up with the latest trends and innovations in the IT industry and creating new opportunities to expand the business• Training and mentoring junior IT salespeople and business developers. Show less