John Even Pothula

Experience

• 

  Cognizant Technology Services

  Mar 2011 - Oct 2015

  -Analyzed the employee Contract notes/ Monthly statements and Inspecting for breaches as per the Compliance policy i.e., executing the trades without compliance approval-Monitoring the Personal Account Dealing by the employees and preparing monthly employees trading report-Reviewing External Directorship/ Position (EDP), including investigating company and context of role, drafting EDP analysis-Impose conditions to minimize conflict of interest between existing role and external role and thereby reducing Compliance risk, Regulatory risk and Reputation risk-Preparing Standard Operating Procedures (SOP’s) for the processes Show less

  • Research Associate

    Apr 2014 - Oct 2015

  • Junior Research Associate

    May 2012 - Apr 2014

  • Compliance Process Executive

    Mar 2011 - May 2012
• 

  HSBC

  Mar 2017 - Dec 2020

  Processor Cash Payments and Reconciliations

  UAE Payments Investigation's● Process SWIFT and other payment messages ● Process payment investigation and data request from other banks● Collaborate with internal departments and group banks to resolve the queries ● Ensure SLAs are met for the day-to-day activities● Liaise with reconciliations team to resolve the breaks by connecting the dots● Support team and management staff with the ad-hoc tasks that may arise● Resolve escalations in strict time deadlines● Provide SME support and implement new ideas ● Help maintain and improve Standard Operating Procedures● Resolve queries related to payments for Inward, Outward and In-Out commercial payments● Support AML and Sanctions team to address queries related to flagged transactions● Collect bank charges for the service delivered● Clear Nostro and Suspense accounts outstanding entries● Perform Rate Rectification in Cross Currency transactions where the transactions are settled with incorrect Forex Rate● Value Date adjustment of the payments and Rate Booking with treasury for cross currency transaction Show less

• 

  Taco Bell UK and Europe

  Mar 2021 - May 2022

  Team Member

  Provide quick and friendly customer service to hungry customers

• 

  NatWest Group

  Aug 2022 - May 2024

  Customer Support and Operations Analyst