Fernando Urias

Experience

• 

  Nokia

  Jan 2008 - Aug 2012

  Managed customer complaints and drove corrective and preventive actions to improve customer service and product quality.- Reduced customer complaints 50% in the first 4 months by changing manufacturing plant processes. Trained 1,800 employees in a cellular phone assembly plant and 1,500 employees in an SMT plant.- Reached 98% certification in both plants. Manufactured up to $20M per month of cellular phones managing 600 employees including 12 salaried employees operating 23 Cellular Phone Assembly Lines. - Implemented a lean system achieving 98% on-time delivery every month.

  • Customer Quality Manager

    Aug 2011 - Aug 2012

  • Technical Training Manager

    Jul 2009 - Jul 2011

  • Value Stream Manager

    Jan 2008 - Jun 2009
• 

  Hewlett Packard Enterprise

  Nov 2012 - Oct 2022

  Investigated root causes of freight claims and implemented improvements.- Achieved record low freight claims reaching 73 DSPMS (Defective Shipments Per Million Shipments or 99.9927% shipments without a claim) saving more than $2M per year. Assisted several projects as a lean manufacturing expert.- Implemented parallel build of pilot runs for 3 computer server rack models allowing the production and delivery of128 server racks on-time in a very aggressive schedule. Inspected the output of the Foxconn factory plant in Juarez Mexico to control cosmetic issues.- Drove a cross-functional team in a Black Belt project to improve wireless keyboard and mouse kits for AIO (All-In-One) systems resulting in a 75% reduction in customer complaints.

  • Logistics Loss Prevention Leader

    Nov 2015 - Oct 2022

  • Business Process Improvement Internal Consultant - Lean Manufacturing Expert

    Jan 2015 - Nov 2015

  • EOL Quality Manager

    Nov 2012 - Dec 2014
• 

  Quest Diagnostics

  Apr 2023 - now

  Continuous Improvement Manager