Rakhi Sharma

Experience

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  Maverick India

  May 2019 - Dec 2019

  Client Servicing

  ● Worked closely with clients to gather requirements and provide recommendations increatives.● Assisted the team in testing the creatives/art before deployment.● Conducted usability testing, providing valuable feedback to improve the userexperience.

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  Ammaiya Services

  Dec 2019 - Feb 2021

  Product Manager

  Defined product strategy and roadmap, aligning business objectives with market trends.Conducted market research and competitor analysis to identify gaps and opportunities for digital solutions.Led cross-functional teams in the development and execution of new product features.Managed stakeholder communication, gathering requirements to enhance platform functionality.Oversaw UX/UI improvements to create a seamless customer journey and improve user engagement.

• 

  Cognizant

  Jan 2022 - now

  Senior Process Associate

  Conducted policy compliance checks for Google Ads to ensure ad operations meet regulatory guidelines.Investigated and resolved ad policy violations to mitigate disruptions in ad campaigns.Reviewed and proofread internal resources and developed question sets for agent assessments.Collaborated with internal teams to identify and correct errors in digital content.Assisted in streamlining processes to improve workflow efficiency and client satisfaction.