
Martim Moreira Pires
External Consultant

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About me
Customer Experience Manager | B2C Segment | EDP
Education

Nova School of Business and Economics
2013 - 2015Master's degree Management
Nova School of Business and Economics
2010 - 2013Bachelor's degree Management
Universidad de Montevideo
2012 - 2012Business Administration and Management, General
Experience

NOS SGPS
Jan 2014 - Jan 2014External Consultant
Deloitte
Jan 2015 - Jan 2021Industrial Products - Purchase-To-Pay Optimization- Review and optimization of workflows and responsibility matrix for the invoice processingConsumer Products - Purchase-To-Pay Optimization- Elaboration of a diagnosis regarding the Purchase-to-Pay process and definition of an implementation roadmap to optimize the process and the supporting technologiesHealthcare - Intragoup Relations Model- Definition of a relations model for the intragroup corporate services and establishment of the respective invoicing and pricing modelsHealthcare - Platform Technical Assessment- Technical assessment to evaluate the Call Recording and Call Routing available alternatives in the market to replace Client’s end-of-life solutionUtilities - Strategic Assessment- Market assessment for packaging waste management in PortugalIndustrial Products - Strategic Assessment- Strategic assessment for the internationalization of a specific sector Exibir menos Retail - Data Governance Model- Designed responsibilities and mechanisms to govern all the data domains of the company. (organizational model, forums, list of data owners, policies, processes, implementation roadmap)Energy & Resources - Business Process Management (BPM)- Business processes design and optimization. The final output also included the governance model for BPM, a change management plan and risk and control matrices.Industrial Products - Corporate Restructuring Program- Conception and implementation of a new corporate macro-structure for a Group with several Business Units, focused on the centralization of the supporting functionsIndustrial Products - Purchase-To-Pay Optimization- Elaboration of a diagnosis regarding the Purchase-to-Pay process and definition of an implementation roadmap to optimize the process Exibir menos
Senior Consultant
Jan 2018 - Jan 2021Consultant
Jan 2016 - Jan 2018Analyst
Jan 2015 - Jan 2016

EDP Comercial
Jan 2021 - nowCustomer Experience Manager | B2C Segment
Jan 2023 - nowNew Energy Solutions | Product Manager
Jan 2021 - Jan 2022
Licenses & Certifications

Spanish Certificate
Instituto Espanhol de LínguasApr 2012
Languages
- poPortuguês
- esEspanhol
- inInglês
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