Oni Olajumoke

Experience

• 

  Financial derivatives company limited

  Jan 2012 - Jan 2012

  Enumerator

  Recorded data from surveys to aid the research on the acceptance of POS (Point of Sale) terminal as an alternative means of Payment in Nigeria.

• 

  Guaranty Trust

  Jan 2012 - Jan 2013

  Customer Service Analyst

  • Resolved and followed through on customer complaints concerning their POS terminals and increased their usage by 50%.• Ensured that all routine calls and visits were efficiently documented using Excel for making data-driven decisions.

• 

  Zenith Bank Plc

  Nov 2014 - now

  • Analyze customer issues,solve problems and provide solutions with 100% increase in customer retention and branch profit.• Research and resolve customer problems according to the bank standards to exceed customer needs by 50%• Effectively communicate with customers and team members the banks’ products and services with 75% increase in sales.• Lead,train and mentor new staff by increasing their productivity by 50% and reduce training time by 75%.• Collate and analyze reports through team collaboration to improve customer satisfaction and identify areas of improvement.• Identify and address recuring customer issues and needs resulting in 90% reduction of customer complaints and waiting time. Show less

  • Customer service analyst lead

    Dec 2019 - now

  • Customer Service Analyst

    Nov 2014 - Nov 2019