Marcela Iraheta

Experience

• 

  Grupo Satelite

  Mar 2010 - May 2011

  System Administrator

  I worked in system programming using VB.NET and PHP programming language. I involved inanalyzing the requirements of customer by visiting their place and prepared the requirementspecification in detail. I was handling a project for a Major Government client. I took part as aanalyst developer in both the development and maintenance phase of the project. I managed ateam of 3 developers and was responsible for quality code and deliverables from my team.

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  OESystems

  Jun 2011 - Sept 2013

  System Programmer

  Responsible to modify existing automatic processesprograms with enhancements. Worked on new functionality in the Loyalty web site and created anew web service. I also involved in production support for maintaining the systems developed andfix the bugs raised by users efficiently. I worked with world alliance of airlines and therefore Igained expertise the business details of airline sector in depth. The projects that worked in thisorganization were using programming language VB.NET. Show less

• 

  Avianca Holdings S.A.

  Oct 2013 - Oct 2016

  Junior Software Developer

  ● Provided customer support in the Redemption Loyalty Application, to follow up on cases of inconsistencies reported by the Operation Department’s users, by creating reports on the alteration of the customers’ information, which reduced the problem queries by around 30%.● Developed different digital forms to collect a variety of data from users, like emergency contacts, passport information, and reservation codes, to store them for marketing, faster customer support and security purposes, by using SQL Oracle Queries, which enhanced customer experience by 40%. Show less

• 

  LifeMiles

  Oct 2016 - now

  ● Developed software solutions to integrate customer information with airline systems, using different types of technologies like RestAPI, SOAP, ESB, which reduced customer waiting time over 50%.● Reviewed Java and GoLang programming codes with 3+ middle software developers to increase the writing code best practices, which reduced the development time by 30% weekly.● Collaborated through the SCRUM methodology with stakeholders, DevOps team, QA team, and graphic designer to build solutions in the creation of new functionalities related to both connecting with the GDS system, and designing new website sections, which Show less ● Managed users’ information, and software related inquiries, to both solve bugs or errors inside the systems, and assess customer satisfaction, using response time, complaint rates, and new enrollment criteria, which improved the commercial department performance, and customer service experience by 40%.● Diagnosed the list of requirements from users, to create backlog boards, which helped in the solution planning process, by translating them into programming codes designed to build these solutions, such as Java and GoLang, which helped the implementation of new systems by 50%. Show less

  • Senior Software Developer

    Apr 2021 - now

  • Middle Software Developer

    Oct 2016 - Mar 2021