Handy Wijaya

Experience

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  Standard Chartered Bank

  Sept 2003 - Aug 2006

  Relationship Manager

  Managed a portfolio of high-value clients, providing tailored banking solutions to meet their financial needs. Built and maintained strong relationships, driving business growth and customer satisfaction. Collaborated with internal teams to deliver personalized services and achieve sales targets.

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  HSBC Innovation Banking

  Aug 2006 - May 2008

  Deputy Branch Manager

  Assisted in managing branch operations, overseeing daily activities, and ensuring compliance with banking regulations. Led and developed staff, handled customer inquiries, and drove sales of banking products. Supported the branch manager in achieving financial goals, improving operational efficiency, and delivering excellent customer service.

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  Commonwealth Bank

  May 2008 - Jun 2011

  Branch Manager

  Developed strategies to boost mortgage, lending, investments, and insurance sales. Motivated and managed staff, handling hiring, and evaluations. Ensured regulatory compliance, submitted loan applications to underwriters, and improved service processes. Streamlined operations by training employees on best practices and performance strategies.

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  Standard Chartered Bank

  Jun 2011 - Feb 2016

  Branch Manager

  Developed strategies to expand customer sales across mortgage, commercial lending, investments, and insurance products, driving annual growth. Engaged and motivated employees through positive techniques, addressing conflicts, and overseeing hiring, evaluations, and terminations. Assessed performance, developed improvement plans, and ensured compliance with regulatory guidelines. Submitted loan applications to underwriters for verification and implemented service improvements to streamline the sales cycle. Reduced process bottlenecks by training and coaching staff on best practices, procedures, and performance strategies. Show less

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  MarkPlus Institute

  Feb 2016 - Oct 2017

  Business and Management Consultant

  Managed and facilitated in-house and public training sessions, serving as a speaker and facilitator for seminars and gatherings. Compiled research data, delivered professional presentations, and recommended optimizations. Contributed to the development of business policies to adapt to changing demands, improving company culture and communication. Enhanced employee satisfaction and motivation through targeted training, workshops, and meetings, while reviewing internal systems and creating training plans to address areas for improvement. Show less

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  CIMB Niaga

  Nov 2017 - Sept 2022

  Senior Business Development Manager

  Managed nationwide payroll community projects across all segments and channels, including key digitalization initiatives like Octo Friends, Octo Site, and Octo Clicks. Developed and executed marketing strategies, leveraging referral networks and innovative approaches to drive business growth and profitability. Expanded the customer base by identifying client needs, delivering tailored solutions, and building strong local networks. Spearheaded regular meetings with the board to align objectives and prioritize long-term business goals while enhancing sales management strategies. Show less

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  Kmart Australia Limited

  Nov 2022 - now

  Coached and trained staff to improve performance and service standards. Resolved customer concerns quickly to enhance satisfaction and loyalty. Managed staff schedules for efficient operations during peak times and ensured a safe environment through safety protocols and inspections. Oversaw shop-floor organization, including checkout, fitting rooms, online orders, and merchandising. Assisted with store operations, markdowns, and stock management. Led loss prevention and health & safety initiatives, while fostering a customer-first culture and a positive work environment. Show less

  • Line Manager

    Sept 2024 - now

  • Duty Manager

    Apr 2024 - Sept 2024

  • Sales and Service Assistant

    Nov 2022 - Apr 2024
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  Stats NZ

  Mar 2023 - May 2023

  Census Collector

  Conducted fieldwork to ensure accurate census data collection by interviewing residents, explaining census objectives, and recording responses. Maintained detailed records of hours, mileage, and expenses for accurate reporting. Focused on reaching underserved communities to support equitable federal funding and fair political representation.

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  New Zealand Electoral Commission | Te Kaitiaki Take Kōwhiri

  Sept 2023 - Nov 2023

  HQ Support Officer

  Assisted key managers in election operations, including logistics, recruitment, and voting place management. Supported packing, distribution, and tracking of election supplies, facilitated training sessions, and contributed to post-election tasks such as vote counting and roll scanning.