Christopher Busuttil

Experience

• 

  Malta Information Technology Agency

  Jan 1998 - Jan 2012

  At a time when the national revenue agency was focused on internal controls, risk profiles and a reconsideration of the performance of compliance programmes, Chris managed the work related to enhancements to the Tax Compliance Unit data warehouse and advised on e-audit and risk analysis efforts. Chris attended training in Munich at The Data Warehousing Institute (TDWI). In 2007 Chris researched and recommended for setting up a central Call Centre for the taxation department. He developed the training programme and proposed tools, organisation and control structures for a learning and operational setup.Chris led the software integrations and enhancements for the expansion of Inland Revenue electronic services for Notaries. He questioned the value added by processes of the two business divisions and guided the systems consolidation. Chris was responsible for the adoption of the new currency within the information system. His main contributions were to identify the guiding principles, risks and coordinate the design of the technical change over. The workload was characterised by the large amounts of data, interfaces, the highly sensitive financial information and the tight cohesion of the sub systems for determining tax claims and enforcing collection. Chris formed part of a team of consultants who successfully bid to develop a Framework Analysis Document for the Office of the Tax Commissioner in Bermuda. The Commissioner required a holistic overview with redesigned processes for all tax operations and an Information Systems Strategy to integrate and improve its service delivery. Following his promotion to project leader in 2002, Chris complemented the project manager in planning and coordinating the delivery of sensitive areas of the project with applied PRINCE 2. He was tasked with overseeing the IT service levels for the taxation systems, based on ITIL. Show less Chris joined MITTS Ltd. (now known as MITA) as a Systems Analyst on the taxation programme. This was a challenging period during which Information systems were being reviewed and enhanced for Y2K. Chris acquainted himself with legislation and with the tools in use by the development team. He quickly joined in a strong team and worked under tight deadlines to determine and structure the work involved. He devised quality assurance methods, data cleansing, auditing of the conversion and archival where necessary. He planned and scheduled Y2K tasks while enhancing the system. Chris excelled in business analysis and in structured requirements gathering and quality assurance for software projects . He applied these skills for the implementation of new registration software, aggregation of information and implementation of strong business rules for the automated calculation of tax and penalties based on various sources of informationOne main contribution was the data model for this system and the implementation of business rules in PL/SQL within the DBMS. Chris lectured NCC Diploma students in programming techniques, development methodologies and mentored them through the Diploma project. Subsequently he also stood on the board as an independent examiner to grade the students. Show less

  • IT Consultant

    Jan 2009 - Jan 2012

  • Project Leader

    Jan 2002 - Jan 2009

  • Systems Analyst / Solution Developer

    Jan 1998 - Jan 2002
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  KPMG

  Nov 2013 - Apr 2015

  Executive Consultant

  Manager in KPMG’s IT Advisory Practice in Dubai with expertise and experience in IT Projects management and consulting. The core focus areas are IT enablement and transformation. The key skills include management of business and technology transformation projects, systems and vendors selection assistance, organization structure design, realignment and system design and analysis.Technical expertise spans across multiple platforms such as Service Oriented Architecture, CRM, and Business Process Management. Currently leading the business process improvement and implementation of SOA for a government entity in the UAE. Show less

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  Emirates

  May 2015 - May 2017

  Solution Delivery Manager

  Accountable for project planning and execution. Delivery is pinned to the mature in-house PMO model and Systems Development Life Cycle (SDLC). I plan, organise and am executing two fronts:1 .requirements engineering, vendor selection and acceptance into service of the following core operational systems: Flight Planning System, Ground Support Equipment tracking and SAAS Corporate Brand Digital Asset Management. 2. managing the execution on OPEX critical projects for Enterprise Win10 deployment across the group involving various software engineering streams and enhancements to the corporate enterprise portfolio management software and in-house software engineering builds. Show less

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  TECOM Group Dubai

  Aug 2017 - Jun 2022

  Head of Technical team, and Digital Applications, covering the Group's technology across customer experience, brand, marketing, sales, RPA and operational automation.

  • Head of Digital Services

    Jan 2018 - Jun 2022

  • Digital Project Manager / IT Business Partner

    Aug 2017 - Dec 2017
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  Web International Services Ltd. (WIS)

  Oct 2022 - Jun 2023

  Head of Technology
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  CBusuttil Online

  Jul 2023 - now

  Founder

  Boutique consultancy on current software development technology, processes while building teams, keeping portfolios lean and resilient and strategically managing technical innovation.