Fortune Cuffy

Experience

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  Innovative Companies

  Jan 2007 - Jan 2010

  Customer Service Representative

  Greet customers. Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Show less

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  Innovative Companies

  Sept 2010 - Jan 2014

  Network Technician

  : Assist Associates and Managers with expediting customer challenges. Responsible for answering queries and addressing system and user issues in a timely and professional manner. Follow up with customers regarding satisfaction with network-related issues and repairs. Process all customer repair calls by confirming and troubleshooting issues, assigning repair field Technicians if needed. Responsibilities also include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software in relation to the Services that we provide. Show less

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  Viya formerly Innovative Companies.

  Jan 2014 - Apr 2022

  Network Specialist

  Survey, design and deploy network infrastructure including wireless network and HPBX phone (Polycom & Grandstream) system for a variety of organizations. On occasions where the customer has a maintenance contract, maintain IT and Collect network performance data, monitor network performance working along with the NOC department.when the need calls for, be responsible for planning and overseeing projects sold by the sales department, from the initial ideation through to completion. Coordinate with contractors when needed to implement processes to deliver projects on time, within budget and with the desired outcomes aligned to objectives. Show less

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  Sling Broadband

  May 2022 - Nov 2022

  Network Specialist
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  Premier Factory Safety

  Jan 2023 - now

  Installer