Abdullah-Al- Masud

Experience

• 

  NHQ Distributions Ltd.

  Oct 2011 - Feb 2013

  Post Sales Engineer

  ✓ Provide support for installation, configurations, upgrades, migration and maintenance on various products (Symantec Endpoint Protection, McAfee EPO, Symantec Backup Exec, RSA SecurID and so on.) with various OS platforms (Windows & Linux).✓ Provides advanced, remote, post-sales support of software, application and adjunct systems. Analyze symptoms, logs and traces to bring customer’s issue to regulation. Execute root cause analysis to improve improve yield and reliability.✓ Write and deliver regular updates and action plans to customer throughout the life each trouble report.✓ Build and maintain successful relationships with customers, service providers, dealers and peers, to deliver high customer satisfaction and increase retention. Show less

• 

  Intertek

  Mar 2013 - Jan 2015

  Officer, IT

  - Regular Server Maintenance.- Scheduled Backup Maintenance, administration functions and restoration (if required).- Administering Microsoft Active Directory with more than 400 users.- Maintaining large IP network among 4 different locations in Bangladesh.- Maintaining and administrating WDS, WSUS, DHCP, Network Print Server and Antivirus Server in windows 2008.- Configuring and maintaining VLAN, ACL, TFTP on Cisco router and switch.- Troubleshooting different types of user level problem (Network, Software and Hardware).- Coordination with Local users and analyze the requirement and to Improve the application functionalities with TIPS (ERP Application) Support Team. This will closely involve in analyzing user requirements, testing of system. Show less

• 

  Radiant Pharmaceuticals Limited

  Apr 2015 - now

  ✓ Strategic IT planning, backup and disaster recovery, research IT solutions and make recommendations for the improvement of IT systems and IT infrastructure.✓ Led a cross-functional team to prepare comprehensive budget reports for IT Systems and Network, enhancing transparency and accountability in IT spending.✓ Office 365 Administration: User and role management, manage user license, regular health checkup and report management and full administration of Office 365.✓ Manage Fortinet Enterprise Firewall to protect internal network from threads over internet, protect users from unauthorized internet access, monitor of end user Internet usages based on policy.✓ System administration: Active Directory Domain Service, DNS, WSUS, Exchange Mail Server (both on-premise & Office 365), Microsoft Exchange Online Protection (EOP) SPAM Filter, Radius Server, Web Server, Application Server and Database Server.✓ AWS Cloud Administration: Manage Amazon Web Services - EC2, VPC, S3, Route 53 etc. Expertise in architecting secure VPC solutions in AWS with the help of Network ACIs, security groups, public and private network configurations. Create S3 buckets and managing policies for S3 buckets. ✓ ✓ ✓ ✓ Creating and maintaining users account, profile, security, right disk space, and process monitoring. Create snapshots and amazon machine images (AMJs) of the instances for backup and creating clone instances.✓ Network administration: CISCO based VLAN switching network of 6 locations including Head Office and Manufacturing Plant Office. Manage large IP Network among Head Office with Plant and 70 Local Branches in Bangladesh.✓ Provided monitoring of software and hardware to ensure operational teams experienced almost 0% downtime.✓ User Support Supervision: Provided training and guidance to associates through weekly meetings, monthly assessments and daily mentoring for better end-user support. Assembled support teams conforming to company and departmental needs. Show less ✓ System administration: Active Directory Domain Service, DNS, Exchange Mail Server (both on-premise & Office 365), Microsoft Exchange Online Protection (EOP) SPAM Filter, Web Server, Application Server and Database Server.✓ Network administration: CISCO based switching network of Head Office and Manufacturing Plant Office. Manage large IP Network (both LAN & WAN) among Head Office with Plant and 45 Local Branches in Bangladesh.✓ Manage Fortinet Enterprise Firewall to protect internal network from threads over internet, protect users from unauthorized internet access, monitor of end user Internet usages based on policy.✓ SAP Basis administration: post go-live support and maintenance, transport system, security and authorization, printing and spool administration, system monitoring and performance, background jobs overview, SAP GUI installations and upgrades, hot fixes, and OSS configuration and administration.✓ User Support Supervision: Provided training and guidance to associates through weekly meetings, monthly assessments, and daily mentoring for better end-user support. Assembled support teams conforming to company and departmental needs. Show less ✓ Administration and maintenance Exchange Server 2016,McAfee Security for Microsoft Exchange (MSME).✓ Administration and maintenance Cyberoam UTM & Sophos Enterprise Firewall.✓ Administration and maintenance Active Directory with various services as WSUS, DHCP.✓ Manage large IP Network (both internet & VPN data connectivity) among Head Office with Plant and 45 Local Branches.✓ Administration and maintenance Web Server, Application Server, Database Server, Antivirus Server File Server, NAS storage, Backup and recovery.✓ Administration and maintenance IP Surveillance, Time Attendance, Access Control, IP PBX, IP Telephony, Digital Video Conferencing, etc.✓ Troubleshooting different types of user level problem (Network, Software and Hardware) Show less ✓ Installing and maintaining the LAN & WAN network devices.✓ Responsible for supporting all aspects of IT domains, servers and operations in a mixed Windows/Linux based environment.✓ Responsible for IT services including evaluation of potential solutions and make recommendations to resolve business problems with appropriate technology. Responsible for technical support, impact analysis and define the functional requirements for new applications request.✓ Maintain Microsoft Active Directory with more than 400 users.✓ Maintain large IP network.✓ Ensure the smooth running of all IT systems and email provision.✓ Troubleshooting different types of user level problem (Network, Software and Hardware). Show less

  • Senior Assistant Manager, ICT

    Jan 2023 - now

  • Assistant Manager, ICT

    Jan 2020 - Dec 2022

  • Senior Officer, IT

    Jan 2017 - Dec 2019

  • Officer, IT

    Apr 2015 - Dec 2016