Experience

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  Sylvan learning centers

  Jul 2009 - Mar 2010

  Administrative assistant

  Maintain a safe a learning environment for all ages, ensuring students records we're on file, obtaining and filing paperwork such as student tuition payments, respond to phone inquiries, data entry, managing directors and students schedule.

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  Creative consumer research

  Apr 2010 - Aug 2011

  Research analyst

  • Interviewed more than 2,000 clients of NASA Space Center, USAA, and Nestle to aid in organizational research and development.• Awarded highest producing employee of 2010.

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  Apple retail

  Dec 2011 - Mar 2013

  Specialist

  • Delivered exceptional customer service by combining product knowledge and technical expertise.• Diagnosed apple hardware and software issues prior to escalation.

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  Intelligent design consulting

  Jul 2012 - Mar 2015

  It consultant

  • Empowered businesses of all sizes specializing in web development, cloud computing, network configuration, server management to deliver optimal outcomes by providing outsourced IT infrastructure support.o Migrated an insurance company CRM (client relationship management) software from physical local servers with limited accessibility to a cloud-based system.o The new system featured remote accessibility for the insurance company with the ability for clients to access the customer portal in order to manage their policies and submit claims.• Fueled business process improvements, productivity, and revenue by implementing client interactive systems.Provided hardware and software troubleshooting services for Microsoft Windows Server 2003-2012, Active Directory, MS Exchange, Citrix, VMware, Hyper-V, VOIP, Surveillance IP Cameras, Apple, Dell, HP, Cisco, Juniper, and Netgear.• Communicated issues, resolutions and project status to IT management and user community and ensured the deadlines were met, but more importantly quality was delivered.• Recommended strategic process improvement measures to reduce the number of incident management tickets and enhance customer service. Show less

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  Nasa - national aeronautics and space administration

  Mar 2015 - now

  • Supported multiple projects including Joint Polar Satellite System, Plankton Aerosol Ocean Ecosystem (PACE), On-Orbit Servicing Assembly Manufacturing 1 (OSAM-1), MARS Sample Return (MSR) Capture Containment and Retrieval system (CCRS) and James Webb Space Telescope (JWST).• Navigate complex science project mission requirements for data, telemetry, and voice communication on NASA networks for Spacecraft integration, test, launch and mission operations around the world through hands-on engineering leadership.• Oversee teams from five to 40 personnel in the capacity of Deputy Integration & Test Systems manager managing contracts and tasks between Northrop Grumman & NASA.• Establish and implemented work orders and procedures for space environment simulation including cryogenic, vibration and acoustic testing, as well as designing ground system architecture for NASA GSFC Avionics branch to quickly prototype and test Electrical Ground Support Equipment (EGSE) using hardware virtual simulation.• Facilitate the appropriate archiving of science and engineering data (1553 and SpaceWire) by developing, and managing multiple databases.• Cultivate productive engagement among large trams working in a secure lab environment to effectively coordinate hardware and software application development utilizing existing NASA infrastructure including hardware, software, licenses, tools, and agency resources. • Orchestrated detailed infrastructure inventory of 1,800 mission assets across various System Security Plans (SSP). Utilized agency tools such as Splunk, BigFix, Nessus for IT security.• Led collaboration efforts across NASA GSFC to architect multi-factor authentication (MFA) in labs with independent Active Directory (AD) and implemented DIT/DAR where applicable.• Guided all aspects of the JWST Ground Segment through technical integration, test and logistical transportation of Electrical Ground Support Equipment around the world complying with ITAR and EAR regulations. Show less ITSS (Integration & Test Support Systems) support's the OTIS (Optical Telescope & Integrated Science Instrument Module) testing at JSC (Johnson Space Center) & spacecraft integration at Northrop Grumman.• Testing JWST instrument simulators• Test & verify FSW (Flight Software) patches prior to implementation on flight article• Supported OTIS ambient & cryogenic vacuum testing at Johnson Space Center• Coordinating logistics, system installation, checkout & verification between various I&T (Integration & Testing) facilities Show less IT Systems Engineer supporting James Webb Space Telescope at Johnson Space Center for Prime Science Technology.• Ground system integration management and planning• Documentation and maintenance of JWST IT infrastructure• System administration of VM Farms, Linux & Windows Servers• Design and develop systems for daily JWST operations at JSC• Operational and technical oversight of NASA IT security procedures and policies• Capacity planning, budgeting, logistics & procurement operations for JWST at JSCAccomplishments• Built James Webb Space Telescope Control Room at JSC• Integrated over 70 mission critical test sets to the Ground System for OTIS testing• Supported mission critical systems for clean room's including particle counters, AFMS (Air Flow Management System) & FFU (Fan Filter Units). Show less

  • Ground Systems Engineer

    Jun 2022 - now

  • Deputy Integration & Test Support Systems Manager

    May 2017 - now

  • Computer Systems Engineer

    Mar 2015 - now