Experience

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  Bank of america

  Dec 1999 - May 2003

  Teller coordinator

  • Facilitated monthly teambuilding strategy workshops• Resolved customer disputes• Facilitated project management meetings• Provided customer data using Merlin, Image View and CIS• Implemented new operating system that improved customer waiting time and accuracy

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  Infinity insurance

  Aug 2005 - May 2010

  Multi-line adjuster

  • Investigate and analyze claims to determine settlements • Self manage daily tasks which includes writing and producing appraisal reports• Identify ways to measure and improve system performance• Identify problems and review information by analyzing options and apply solutions

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  Independent

  Jan 2008 - now

  Residential real estate appraiser
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  Access insurance company

  Jun 2010 - Jun 2018

  Appraiser examiner

  • Provide effective communication and customer service to all external and internal customers• Demonstrate proficiency in estimating, investigation, evaluation and negotiation of 1st and 3rd party auto claims• Utilize technical expertise and information gathering to accurately determine physical claim value of claims using company recognized resources, estimation and evaluation software• Make sound judgment and decision making skills

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  First republic bank

  Feb 2021 - now

  Appraisal reviewer

  • Completes reviews while focusing on compliance with industry, federal, as well as all client-specific guidelines• Review and prepare assessments of appraisal reports for loan application and loan servicing• Assist appraisal staff, underwriters, and others by providing technical expertise and mentoring• Work with service providers to clarify quality concerns identified during the review process, reconciling any discrepancies.

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  Los angeles county building & safety division

  May 2023 - now

  Combination building inspector

  • Maintain daily logs, records, and reports • Review and interpret plans, blueprints, site layouts, and specifications to ensure compliance with legal requirements, county standards, and safety regulations• Inspect Building, Mechanical, Electrical, Plumbing, Roofing, HVAC• Inspect commercial and residential properties