Experience

• 

  Microsoft

  Jan 1994 - Jan 2017

  Business Operations for Modern Support within the Office 365 Customer Experience team. Main focus is on improving customer satisfaction of the customer support experience. Responsibilities include business model development, partner strategy, S&OP, budget, compliance regulations, and using data and insights to drive change. Managed software engineering team responsible for Office 365 onboarding and migrations. Managed the test team for the Office 365 Customer Connection team. This team was chartered with O365 Setup, Diagnostics, Commerce and Service Health. Also worked on some cross-Office initiatives, including leading the standardization of incident management. Managed the test team for the Exchange Customer Experience team. This team was chartered with sustained engineering of previous Exchange products, as well as development of several new features for Exchange Server, along with some Office 365 features. Worked on a startup mobile phone project within Microsoft that was eventually named "KIN." Learned alot about starting a team from scratch including; hiring, building out the infrastructure, developing/creating mobile hardware, software and a service simultaneously, acquisitions both internal and external, merging multiple cultures to work together and eventually shutting down the project. Managed the Test team, Release Management team and the Technology Adoption Program team for multiple Windows Embedded products. Worked on multiple products managing joint development programs for 3rd-party development partners and technology adoption programs for customers. Implemented these programs for the following products - Exchange Server, BizTalk, and multiple Windows Embedded products Worked on multiple client/server products with an emphasis on testing, including; Schedule+, Outlook Web Access, Exchange Server Admin & Setup

  • Principal Program Manager

    Jan 2015 - Jan 2017

  • Principal Software Engineering Manager

    Jan 2014 - Jan 2015

  • Principal Test Manager

    Jan 2012 - Jan 2014

  • Principal Test Manager

    Jan 2010 - Jan 2012

  • Principal Test Manager

    Jan 2008 - Jan 2010

  • Senior Test Manager

    Jan 2005 - Jan 2008

  • Senior Program Manager Lead

    Jan 1999 - Jan 2005

  • Test Lead

    Jan 1994 - Jan 1999
• 

  Microsoft

  Mar 2017 - now

  Principal program manager

  Managing team of Program Managers responsible for Planning and Change Management within the FastTrack team. Main focus is on managing the release of all changes involving people, process and tools across the FastTrack Delivery team. Responsibilities include people management, program management, project management, utilizing Azure DevOps (ADO) as the primary tracking tool and using data and insights to increase efficiency of the change process.