Berinyuy M.

Experience

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  YUWUN ELIZABETH NATURAL CLINIC

  Jun 2012 - Mar 2017

  Customer Service Specialist

  • Maintaining and monitoring staff records while keeping track of medical and office supplies.• Interpret updated policies and procedures to staff • Establishes adequate staff to ensure timely patient visits • Establishes and maintains open and effective communication with all members of the staff • Posts work schedule for clinics o Reviews and authorizes time cards • Authorizes time-off requests o Ensures established inventory standards for all supplies and equipment • Problem solves effectively • Maintains a safe patient and work environment • Responds to and handles patient complaints• Assist Clinic Manager in selecting, promoting and terminating staff within the guidelines of the hospital policies • Plan and operate within the approved budget • Adjust staffing levels according to policy and standards • Provide justification for budget variances Show less

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  COORPERATIVE FOR RURAL DEVELOPMENT AND SUSTAINABILITY CAMEROON

  Jun 2013 - Feb 2017

  Director Of Operations

  CORUDESUC is a non governmental organization that cater for ORPHANS and vulnerable children since 1999. It has a vocational training center and a health care unit. Since the creation of this organization it has brought up 117 children 7 of which have passed the university level. The organization has received no funding of any kind it depends solely on its personal income for health care unit and now from the ongoing creation of food processing Company. As a result of the Anglophone crises it has disperse the children to a certain extend those available have moved to another location called Mbonso where they participate in agricultural activities for their wellbeing. While others are catered for in Douala.• Liaise with superior to make decisions for operational activities and set strategic goals• Plan and monitor the day-to-day running of business to ensure smooth progress• Supervise staff from different departments and provide constructive feedback• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements• Manage procurement processes and coordinate material and resources allocation• Oversee customer support processes and organize them to enhance customer satisfaction• Review financial information and adjust operational budgets to promote profitability• Revise and/or formulate policies and promote their implementation• Manage relationships/agreements with external partners/vendors• Evaluate overall performance by gathering, analyzing and interpreting data and metrics• Ensure that the company runs with legality and conformity to established regulations Show less

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  University of bamenda

  Oct 2013 - Jul 2016

  Conducted a research on the prevalence of gastrointestinal parasites in Bamenda, Cameroon for the award of a degree in biological sciences.

  • Researcher

    Jan 2014 - Jul 2016

  • Student Research Assistant

    Oct 2013 - Jun 2016
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  Alllo Comprehensive college Bamenda

  Jun 2015 - Jan 2017

  Computer Science Tutor

  Voluntary service teaching holiday classes for all age groups computer science

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  Paul's computer institute of technology

  Mar 2016 - Jan 2017

  Customer service/ teacher

  Taught office automation secretaries ,graphic designers, computer hardware and software in general.Responsibilities:• Teach introductory computer software and hardware programs, concepts to underclassmen as part of the school’s general education core curriculum.• Instruct and mentor individual applied technology and computer science majors as they work their way through each departments’ programs.• Assist department staff in managing and maintaining the university’s main computer lab, working rotating shifts to ensure it remains open for students during both day and evening hours.• Develop curriculum to be used by department staff and to be published and shared with other academic institutions.• Work with department chair as well as university admissions department annually to arrange class schedules for each academic semester.• Maintain regular office hours during the academic semester to be available to meet with students individually when needed.• Participated in taking extra classes for children during the holidays on basic computer programs and concepts.• Took private tutorship with students who couldn’t meet up with the class schedule.As a secretary I had the following responsibilities• Organizing documents and files of the office.• Typing, editing, lamenting, spiral binding documents to suit the required characteristics of the documents.• Photocopying and printing student’s documents.• Greeting business clients and guests• Documenting financial information.• Maintaining and ordering office supplies.• Scheduling meetings and conferences.• Assisting executives with project tasks.• Supervising staff and new employees.• Coordinating with other organizations.• Implementing administrative procedures. Show less

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  Leton aphrodite hotel

  Jan 2017 - Mar 2020

  Head Waitress
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  CANLIBALIK LIMITED

  Mar 2017 - Jul 2018

  Head Waitress
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  Orbeet Group

  Sept 2018 - Mar 2021

  Sales Manager

  Responsible for overseeing the planning, development and execution of the organisation's marketing and advertising initiatives. Reporting directly to the chief executive officer, generating revenue by increasing sales through successful marketing for the entire organisation, using market research, pricing, product marketing, marketing communications, advertising and public relations etc.

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  GLOBAL YOUTHS FOR SUSTAINABLE DEVELOPMENT (GYSUD)

  Jan 2019 - Mar 2021

  Head Of Communications

  This is a non governmental association with the aim of making the world a better place through its sustainable development projects all across Cameroon.

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  Cooperative for Rural Development and Sustainability

  Jun 2019 - Aug 2021

  Database Administrator

  ● Implement best practices on Microsoft SQL Server Databases and Servers. ● Create and Manage Users, Roles and Privileges in both SQL and Oracle Databases● Planning and implementation of database backup/restore and disaster recovery.● Manage indexes to improve performance.● Schedule jobs using SQL server agent.● Maintain database security at high priority following company security policies. Update security tables, database auditing and limiting data access to defined groups.● Upgrade SQL Server databases to SQL Server 2008 or 2012/2014. ● Troubleshoot complex database issues.● Set up transaction log shipping.● Participate in Project planning Show less

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  Yuwun Elizabeth Food Processing Company ( YEFOPROC ltd)

  Nov 2019 - Aug 2023

  Database Administrator/Manager

  YEFOPROC is a food processing company that processes agricultural raw materials and incorporate in them natural medicinal prescribed for healthy living and immune system rebuilding.• Defining and implementing data management policies.• Practical test environments on database management and use.• Coordinating with information systems managers to customize database solutions.• Installing. Upgrading and applying patches on SQL SERVER Microsoft software.• Backing up database systems for recovery scenarios.• Installed SQL Server 2008 through 2019 on advanced servers, applied security fixes and patches.• Restructured and rebuilt SQL Server environment and implemented new structures based on best practices.• Rebuild SQL Server Environment moving from Named instances to Default instances based in different reasons.• Upgrade all SQL server instances from SQL Server 2012 to SQL Server 2017 and then to SQL Server 2019• Implement and manage Always on Availability groups• Configure log shipping.• General SQL server monitoring using Inbuilt SQL tools and 3rd party tools.• SQL aliasing• Implement new best practices to improve the security of the database environment.• Manage Security, Create Logins, Users as well as Set up Encryption on critical databases.• Installed SQL Server 2008 through 2017 on advanced servers, applied security fixes and patches.• Capacity Planning and resource allocation• Documentation of procedure.• Responsible for the overall success of the business, making top-level managerial decisions. Respond directly to the board of directors, communicating on behalf of the company, leading the development of the company's long-term and short-term strategies, and making sure the company maintains a high social responsibility. Show less

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  Infinity Hope Global

  Mar 2021 - Jan 2023

  Founder/CEO

  Infinity Hope Global (IHGlo)catalyses transformational change of local farmers to global solutions of hunger and food security. IHGlo aim is to support farmers to learn, teach, create and grow together as a community.

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  Immaculatebites Inc

  Sept 2021 - Aug 2022

  Customer service/ social media manager

  Increased customer satisfaction rating by 15% by resolving customer complaints swiftly and effectively.Managed a high volume of inbound calls, achieving a 98% call response rate within the first minute.Streamlined ticket handling process, resulting in a 30% reduction in response time for customer inquiries.Collaborated with cross-functional teams to identify and resolve recurring customer issues, reducing complaints by 25%.Implemented new customer feedback system, increasing response rate by 40% and providing valuable insights for process improvements.Maintained a 99% accuracy rate in data entry tasks, ensuring up-to-date and accurate customer records.Trained and mentored 10 new customer service representatives, helping them achieve performance goals within their first three months.Assisted customers in navigating the company website, leading to a 20% increase in online sales.Utilized multilingual skills to communicate with a diverse customer base, expanding the company's reach and improving customer satisfaction.Developed and maintained product knowledge, resulting in a 35% increase in upselling and cross-selling success rate.Addressed and resolved over 200 customer inquiries via email and social media platforms each week.Improved customer retention rate by 10% by proactively identifying and addressing customer concerns.Implemented a new call routing system, reducing call transfer rate by 50% and improving overall efficiency.Managed a team of 15 customer service representatives, consistently achieving team performance targets.Delivered personalized customer support, leading to a 10% increase in positive customer reviews. Show less

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  JOINIT Solutions

  Jan 2022 - now

  Database Administrator
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  Orbeet Group Limited Liability Private Company

  Aug 2023 - Mar 2024

  Customer Service Representative

  Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.Kept records of customer interactions, process customer accounts and file documents.Followed communication procedures, guidelines and policiesTook the extra mile to engage customers.Managed large amounts of incoming phone calls.Generated sales leads.Identified and assessed customers’ needs to achieve satisfaction.Built sustainable relationships and trust with customer accounts through open and interactive communication.Provided accurate, valid and complete information by using the right methods/tools. Show less

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  SOCIETE CAMEROUNAISE DE RAFFINAGE MAYA ET CIE

  Nov 2023 - Jan 2024

  Customer Service Representative

  Provided excellent customer service to customers by responding promptly to inquiries, providing detailed product knowledge and resolving customer issues in a timely manner.Maintained a high level of customer satisfaction by delivering exceptional customer service.Answered incoming customer inquiries with professionalism and courtesy.Assisted customers in navigating the website and selecting appropriate products.Processed customer orders quickly and accurately.Handled customer complaints in a polite and efficient manner.Provided timely and accurate information regarding products and services.Developed strong relationships with customers and followed up with them to ensure satisfaction.Monitored customer feedback and addressed any issues in a timely manner.Utilized problem-solving skills to resolve customer issues quickly and completely. Show less