Angel Valdes

Experience

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  SLC Reading and Math

  Jun 2012 - Aug 2012

  Summer Intern

  • Compiled student’s activities into individualized folders as program mementos.• Organized large amounts of information into an at home filing system for the home office.• Sorted through daily correspondence and kept a detailed inventory log.

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  Nine West Outlet

  Oct 2012 - Dec 2012

  Seasonal Sales Associate

  • Assisted and advised customers on purchases of a variety of merchandise.• Executed customer orders in person as well as via email and telephone.• Memorized company product offerings to better service customers and create an optimal experience.

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  SLC Reading and Math

  Aug 2013 - May 2014

  Bookeeper

  • Entered and updated information on the Illinois STARS Program to track student attendance for this private tutoring business.• Familiarized my-self with invoice management and creation to correspond with my employer from across the country.

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  Panda Chinese Food Express

  Feb 2015 - Jun 2015

  Customer Service Cashier

  • Proven ability to work with diverse groups of staff and management resulting in an employee bonus and recognition from upper management after three months on the job.• Familiarized myself with regular guests to create both a warm atmosphere and valuable casual relationships that ensure customers return.• Tasked with juggling multiple tasks at a time; from upkeep to drive-thru to front cashier to facilitate the workday.• Dealt with customer complaints in a polite and efficient manner. Show less

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  Chicago Getaway Hostel

  Sept 2015 - May 2016

  Front Desk Agent

  • “Face” of the company tasked with checking guests in and out of the hostel as well as upping merchandise and ticket sales, creating reservations, and tending to guest inquiries about the city.• Adjusted to situations as needed such as: communicating with non-English speaking guests, enforcing company policies, maintenance concerns, and check-in rushes.

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  Amazing Lash Studio

  Nov 2016 - Nov 2020

  ● Transitioned into Assistant manager position for a brief period of 1.5 months, creating schedules 3 months out for a staff of 20, in addition to keeping weekly inventory records.● Tailored interviews to the interviewee when hiring to ensure studio culture is maintained.● Conducted one-on-ones with employees to track progress in training, as well as to determine satisfaction with their position as a whole. ● Created and tracked sales goals, implementing contests and incentives to increase revenue.● Worked with ADP to process payroll, starting monthly overviews for each employee for their personal knowledge and understanding of their own trends (hours worked, commission garnered, goals reached, corrections booked, etc.)● Conducted weekly meetings with the owner to touch bases on hiring needs, staff development, and studio ranking in relation to other studios in the region (we were consistently 1st or 2nd of 9)● Point-of-contact for disgruntled clients, following up with staff as well as clients to ensure clarity and consistency in information given. Had several methods for maintaining/growing our member base, and lessening studio turn-over rate. Show less

  • Studio Director

    Sept 2018 - Nov 2020

  • Assistant Manager

    Sept 2019 - Aug 2020

  • lash consultant

    Nov 2016 - Sept 2018
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  CEA Study Abroad

  Jan 2021 - Mar 2021

  Lifestyle Blogger

  Content ideation and long-form blog creation targeting students interested in, or already participating in, a study abroad program.

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  MyBoutiqueHotel

  Jan 2021 - Apr 2021

  Remote Marketing Intern

  - Web Copy Editor.- Email Marketing Copy Writer.- Social Media Content Creator (Weekly Posts and Stories across Instagram, Facebook, and LinkedIn). Via Hubspot.- Developed a Media List to expand MBH to the U.S. Market.- Researcher and Developer of SEO Content for The Magazine (Published through WordPress) and Medium.Posts between 1000 and 1500 words.

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  Upwork

  Feb 2021 - Jun 2021

  Freelance Writer
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  Braze

  Jun 2021 - now

  Helping brands build relevant and memorable experiences for their users as a trusted technical and strategic advisor by empowering them to utilize Braze, a comprehensive customer engagement platform, to the fullest extent for every stage in the customer lifecycle. "Context underpins every Braze interaction, helping brands foster human connection with consumers through interactive conversations across channels that deliver value quickly and continuously. The company was named a Leader in Forrester's 2020 Mobile Engagement Automation Wave™ report and was recognized as one of Inc. Magazine's Best Workplaces two years in a row. Braze is headquartered in New York with offices in Chicago, London, San Francisco, Singapore, and Tokyo. Learn more at braze.com." Show less

  • Customer Success Manager II

    Aug 2024 - now

  • Customer Success Manager I

    Feb 2023 - Aug 2024

  • Customer Success Associate, Scale

    Jun 2021 - Feb 2023