Jane Kyalo

Experience

• 

  Baker Tilly Merali's

  Feb 2009 - Nov 2009

  Senior Accountant

  ● Supervision and approval of declarations of value added tax, income tax and other taxes.● Preparation of Sales and Purchases ledger control, fixed assets schedules.● Bookkeeping, bank reconciliations, petty cash analysis and inventory controls.● Implementation and delivery in time of monthly balance sheets, income statements and statement of cash flows both to companies and authorities.● Analysing and recommending changes in internal audit controls.● Preparing audit paperwork in accordance with standards and requirements.● Checking and inspecting the accuracy of accounts receivable and payable ledgers.● Analysing and evaluating the accuracy of accounting systems and procedures. ● Identifying and evaluating procedures and policies in tax reporting processes.● Developing and maintaining the clients and business partners' databases.● Development and implementation of internal financial control procedures.● Preparing financial statements using quick books.● Preparing periodic reports that compare budgeted costs to actual costs. Show less

• 

  Safaricom PLC

  Jan 2010 - now

  ● Oversee and train the retail centre teams on EBU products and services. ● Customer resolution through product knowledge on all EBU products and services.● Deliver superior experience to business customers through support and following up on customer issues to relevant stakeholders for prompt resolutions.● Preparation of analytical and summary reports for transactions used by different stakeholders for decision making purposes. (Finance, Treasury, Sales Team).● Attending meetings with the sales, finance and products team and assisting in decision making for EBU products and services.● Delivering of high quality Enterprise business sales customer service in all interactions with customers.● Operating and reconciling the fixed data payment holding account with finance Accounts Receivable.● Preparation of periodic stock reports and sharing the same with relevant stakeholders, (Finance, Supply chain, Inventory) so as to give an accurate reflection of Stockholding.● Inventory management at the Enterprise Business unit to ensure adequate supply of devices from warehouse and subsequent reconciliations.● Payment handling and processing at the EBU by ensuring device and service payments are applied and reconciled as per set guidelines from finance.● Oversee refund process of un-deployed / unbillable internet links with finance credit team. Show less ● Analysing and evaluating data patterns that might indicate fraud.● Monitoring and evaluating effectiveness of organizations risk management process.● Evaluate operations to ascertain whether results are consistent with set objectives and goals.● Evaluating means of safeguarding assets, and verifying existence of such assets .● Evaluating specific operations at request of the management.● Monitoring and evaluating governance process.● Reporting significant risk exposures, control issues and fraud risks.● Collect and analyse data to detect deficient controls, non-compliance with laws, regulations, and management policies. Show less ● Taking ownership of all orders generated and any customer issues arising.● Maintaining high quality customer service in all interactions with assigned customer group per set standards. ● Ensuring the attainment of individual revenue target towards the team target.● Customer resolution through product knowledge on all Safaricom products and services.● Keeping operational expenses within the assigned budget.● Ensuring the attainment of retail centre team revenue targets. ● Updating customer records on systems and databases. ● Accurate and timely preparation of reports for submission to Retail Centre Manager and Finance Department.● Ensuring there is adequate stock at the Retail Centre based on the established stock minimum levels.● Reconciling of stock in the store to ensure accuracy of records through Oracle systems.● Receipting payments on POS and creating work order sales on Oracle computer system.● Preparing and analysing accounting records and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.● Establish working relationships with company's staff, business partners and clients.● Managing payments for customers and staff on the computer systems (POS & Oracle) and manual system. Show less

  • Inventory Management Specialist: Customer Service Specialist

    Jan 2015 - now

  • Internal Audit-(Job Rotation)

    Jan 2015 - Jul 2015

  • Customer Experience Executive:

    Jan 2010 - Jul 2015