Michael John Montano

Experience

• 

  HYTEC POWER INC

  Apr 2016 - May 2016

  Student Intern

  On-the-Job Trainee (Product Specialist Department)

• 

  Eastern Telecom Inc

  May 2017 - Jul 2017

  Student Intern

  On-the-Job Trainee (Project Development; Transmission & Access Engineering)

• 

  DXC Technology (Philippines)

  Feb 2019 - Mar 2022

  * Conducting quarterly training sessions with regards to INM guidelines and practices. * Aiding the INM Process Owner for disseminating new protocols and making sure it is in line with the team and is being carried out. * Coordinates with INM Process Owner all issues and concerns related to the process.* Monitors and reports process performance and identifying improvement opportunities. * Conducting bi-monthly INM ticket quality audits focusing on tickets closed by the team and helping them to understand the trends.* Suggesting ideas that may help improve the overall performance of the team in applying INM guidelines. Show less * Provide 24/7 technical support for multiple application software for different clients of Hewlett Packard Enterprise and Hewlett Packard Inc. * Applying the principles of Incident & Change Management practices to daily operations. * Supports multiple Global Supply Chain Systems applications and became a Special Point of Contact (SPOC) to one of those. * Applying knowledge and expertise for investigation of the issue to support business continuity. * Applying workaround to known errors and documenting them for future purposes. * Attending/ conducting quarterly training sessions to supported applications of expertise as part of Knowledge Transfer. * Daily report status to mission critical applications to ensure that availability is not at risk. * Proactive health checks to prevent further issues that might occur in the future. * Aiding Subject Matter Expert (SME) with regards to compliance/ maintenance of application.* Improving the health checks of the application by means of automation for continual improvement. * Being a duty manager which is responsible for management of the queue to monitor ticket inflow that has been raised by business on a particular shift.* Aiming to achieve the Service Level Agreement (SLA) standards for customer satisfaction. Show less

  • SOX Auditor Team Lead

    Jun 2021 - Mar 2022

  • Incident Management Process Manager

    Feb 2020 - Mar 2022

  • Technical Consultant I - Application L2 Support

    Feb 2019 - Mar 2022
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  Infor

  Mar 2022 - now

  Development Operations Engineer

  * Provides operations support from a wide variety of client organizations (mainly in healthcare, schools, and libraries) and performs the necessary support required to resolve issues.* Proactively maintain system stability through monitoring and proactive maintenance (monthly / annually) of environments.* Work with other teams to drive process improvements, test-driven development, and DevOps practice.* Design and maintain tools to automate operational processes and support full automation testing (involvement in several JIRA projects).* Expand upon existing automation to include additional manual or inefficient processes.* Performs other duties as assigned.* Successfully completes training requirements based on career development plan and assists in the development and training of others.* Practicing the principles of Principle Based Management (PBM) approach acquired from Koch Industries. It's a framework based on the principles of human progress that enables individuals and organizations to succeed long term by creating superior value for others. Show less