Crystal Perry

Experience

• 

  Federal Bureau of Prisons

  Sept 2012 - now

  Serves as a liaison between the Director of Operations, medical providers and their administrative/contracting staff, the FBOP site-based health services and FBOP.Identifies new onsite facility and community-based providers in service delivery areas. Monitors medical provider vacancies to ensure compliance with the contract-required deliverables.Identifies provider network needs to expand services at FCC Butner and for New HCJ Business Opportunities.Work with HCJ Senior Leadership and the HCJ Contracts Administrator to facilitate letters of understanding and rates with new provider networksAssists in the development of contract modifications when appropriate.and BOP as appropriate. Primary point of contact for provider related concerns during recruitment and orientation processCoordinates site tours and orientation for all provider new providers.Works collaboratively with Operations Team as appropriate, including implementing changes and identifying best practices. Works in collaboration with HCJ Contracts Administrator to process new provider related information to ensure timely receipt of payment for services rendered.Monitors credentialing paperwork and works with UMMS/CWM Credentialing to ensure compliance. Implementing and executing plans on time management and overtime for contract providers and UHS staff under the direction of the Director of Operations.Maintains tracking system on status of contract vacancies and onboarding. Provides reports to Director of Operations monthly or as requested. Oversee the process of and collaborate with onsite management for recruitment activities for UMass HCJ contract staff (posting, sourcing, interviewing), onboarding activities/training (P&P orientation, employee benefit overview), Work to recruit for vacancies in UMass HCJ contract positions, review resumes and assist with interview processes. Show less Performed various administrative functions including filing and delivering mail, and book keeping. Prepared monthly and weekly logs using excel.Developed standard operating procedures and document workflows for current and future process steps.Created scheduling reports in excel system to efficiently and effectively improve production.Liaised with BOP to organize and perform quality standard training for new and existing staff.Welcomed visitors to office, communicated arrival to team and managed visit expectations.Gather all payroll documentation to be submitted for approval.Developed and executed plans to monitor standard process adherence.Developed team communications and information for all outside community providers.Scheduled inmates to see specialty providers (Cardio, Uro, Derm, etc).Kept track of all 25 speciality providers information. Tracked clinic visits and provider hour’s requirements to improve customer satisfaction while increasing service efficiencies.Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.Developed, updated and maintained database of existing and potential customers in excel.Worked with BOP to resolve scheduling problems, improve operations and provide exceptional customer service.Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions. Show less Created and managed knowledge base to offer staff and customers immediate informational access to inmates. Updated quality control standards, methods and procedures to meet compliance requirements.Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.Checked documentation for accuracy and validity on updated systems.Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.Maintained organized files and stocked supplies to support team needs and maximize performance.Provided clerical support to BOP staff/ supervisors by copying, faxing and filing documents.Documented meeting minutes and distributed to staff to facilitate follow and file on permanent record. Show less

  • Contract Provider Specialists

    Jan 2021 - now

  • On site care Coordinator/HR Specialists

    Sept 2014 - Dec 2020

  • Radiation Oncology front desk clerk

    Sept 2012 - Aug 2014