Jason Case

Experience

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  XO Communications

  Aug 2007 - Apr 2012

  Technical Support Rep I

  • Resolved technical issues via telephone, email and Internet chat. • Provided troubleshooting for issues including Internet connectivity, website display, and Domain Name Services (DNS). • Assisted customers in setting up POP3 and Microsoft Exchange email on various email clients, including: Microsoft Outlook, Apple Mail, Blackberry, iPhone and Android. • Updated customer payment and billing information.

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  Andersen Eye Associates

  Apr 2012 - Jun 2014

  IT Helpdesk

  • Set up personal computers to run NextGen EHR/EPM software as either a native FAT client or a terminal services thin client on Windows 7 and Windows XP. Configured remote desktop sessions so employees could access applications on the terminal servers. • Monitored and maintained file, print and terminal servers. • Conducted daily and weekly tape backups of the database and stored them off-site in a safe deposit box. Restored corrupted or deleted files from the backups. • Set up, configured and maintained network and local printers. • Set up Virtual Private Network (VPN) connections for employees who worked from home or satellite offices. • Ran monthly and quarterly reports using Crystal Reports XI and Microsoft server 2008 to query the SQL database. • Received NextGen Certified Professional designation for Electronic Healthcare Records and Enterprise Practice Management software. Added, granted permissions and disabled users in the NextGen System Administrator module. Updated Provider, Pharmacy, Medications and other master lists in the NextGen File Maintenance module. Added and edited templates and documents to NextGen EHR. • Configured and maintained ophthalmic imaging equipment, including visual field and OCT. Show less

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  Lanyon

  Jun 2014 - Jun 2016

  Desktop Support Specialist / Software Quality Assurance Analyst

  • Created users, security groups and email distribution lists in Microsoft Office 365. Installed Office 365 software on end user PCs and Macs. Performed troubleshooting in Office 365, including Skype for Business. • Configured desktop and laptop PCs and Macs, including upgrading RAM, installing graphics adapters, and SATA drives. Installed software, as well as local and network printers. Installed operating systems including Windows, Apple OS X and Linux. • Aided local and remote users in troubleshooting hardware, software, network and Virtual Private Network (VPN) issues on Windows 7 and Apple OS X and Linux. • Created users and computers in Microsoft Server 2008 Active Directory and placed them in the proper Organizational Units. Synchronized users to their Office 365 identities. • Configured Polycom IP phones to work with Masergy/Broadcore VOIP phone system. • Forcasted equipment needs based on HR hiring projections, evaluated vendors and ordered equipment while staying at or below the monthly IT budget • Configured building security access cards using the C-Cure 900 security server. • Performed QA for data integrity for BI/ETL, migration from Logi Analytics to IBM Cognos, and major software deployment from StarCite to Lanyon Meetings • Collaborated with development to ensure that test cases targeted the correct criteria to validate the successful fulfillment of the user stories associated with a particular task and tracked user stories and bugs using JIRA. Show less

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  PhysAssist Scribes, Inc

  Jun 2016 - Mar 2019

  IT Specialist

  • Created, managed and deleted email users and groups in Google G-Suite • Imaged desktop and laptop PCs, then installed user specific software, as well as local and network printers. • Configured desktop and laptop PC hardware including upgrading RAM, installing graphics adapters, and SATA drives. • Performed client side troubleshooting and remediation for failed deployments using Microsoft System Center Configuration Manager (SCCM). • Verified user information in Microsoft Active Directory Users and Computers. • Administered users, applications and services on Windows Server 2012 • Aided local and remote users in troubleshooting hardware, software, network and Virtual Private Network (VPN) issues on Windows 7 and Windows 10. • Provided remote support to end users using Bomgar Representative Console • Created process documents and end user how-to guides. • Documented and tracked support tickets in Remedy and SysAid IT. • Created queries in Microsoft SQL Server Management Studio. • Created and edited low-code on-line web-apps and forms using Caspio and Form Assembly Show less

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  GSI Security

  Mar 2019 - Mar 2020

  IT Technical Analyst
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  Venture Metals +

  Mar 2020 - now

  System Administrator