Giulia Pedone

Experience

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  Hollister Co.

  Dec 2012 - Dec 2013

  Assistant Manager

  As Assistant Manager I had to provide support for the Store and District managers, cover for them when they weren’t there, and look after the staff.I also had to make sure the shop floor runned smoothly, meet the store's monthly targets and handle budgets, recruit and train all the staff, deal with any enquiries and complaints and monitor customer service, serve customers as needed and lead by example for my team, put together the rotas and shifts, check that the products we sold were well displayed and keep the floor clean and manage deliveries and stockroom procedures. I also went to other locations for new store openings and trained the new staff members. -Tested management techniques-Proven leadership and human management skills-Budget monitoring-Time-efficient, systematic working methodology-Rapid adaptability to new problem-solving and new locations Show less

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  Steve Madden

  Jan 2014 - Jul 2014

  Supervisor

  As a Store Supervisor I supported the Store and Assistant Manager in leading and inspiring my team to maximise profit and increase sales by living our brand values.My responsibilities were to consistently drive the store sales performance in order to meet and exceed store targets.To live and breathe the Core Values inspiring the team to be true ambassadors of the brand and deliver exceptional customer service at all times.To lead by example.To support the Store and Assistant Manager in managing, training and developing the team in an efficient manner. Show less

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  Eliocell srl.

  Aug 2014 - Mar 2015

  Export Sales Assistant

  One of the major manufaturers of car and home air-fresheners - established in 1982.Roles: -To assist in the internal sales process-To monitor and process enquiries, convert to orders, complete relevant documentation. -Process quotations and orders-Prepare and provide documents to customers in accordance with the terms of shipment standard operating procedures.-Completing relevant documentation, inputting details using house software system-English and French translations Show less

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  TFOUR HEROES S.R.L.

  Mar 2015 - Feb 2016

  Fashion e-commerce Customer Consultant
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  G-Star RAW

  Mar 2016 - Dec 2020

  Customer Service and Credit Control

  - Order receipt and handling, providing all sales related services- Delivery monitoring and management interacting with vendors/customers- Back-up to the Country Manager/Account Managers with accurate weekly reporting- Product return process - Customers financial management (billing control, overdue analysis and payment plans management, credit solicits, blocking /unblocking orders, credit recovery actions etc.)- Use of Salesforce / SAP / B2b platforms, together with Microsoft Office tools- Coordination of office and showroom general activities Show less

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  Medtronic

  Mar 2021 - Aug 2021

  Supply Chain
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  Scotch & Soda

  Sept 2021 - now

  • Customer Care Specialist

    Sept 2021 - now

  • Responsabile supporto vendite

    Sept 2021 - now